Shelvin Lal
Auckland
Summary
Seeking a Business Development or Parts & Service Management role within the transport industry in Australia, where I can apply my proven expertise in sales, customer relationship management, and leadership training. I aim to deliver measurable results by growing customer networks, improving operational efficiency, and leveraging extensive product knowledge across Mack, Volvo, Hino, Renault, and Isuzu brands.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Truckstops Sime Motors
01.2024 - Current
- Prepare and analyse profit and loss reports to provide insights for business direction
- Conduct quarterly forecasting and market analysis to identify growth opportunities
- Develop customised service packages and fixed pricing options for customers
- Represent Truckstops, authorised dealer for Mack, Volvo, Hino, and Renault
- Completed Management Development Program (four-part leadership course)
Parts and Service Sales Representative
Truckstops Sime Motors
01.2021 - 01.2024
- Conducted structured daily visits with key transport and fleet customers to strengthen business relationships, increase brand loyalty, and provide technical support for parts and service needs
- Actively engaged with workshop managers and fleet operators to identify operational challenges, tailoring service and parts solutions that improved vehicle uptime and reduced operating costs
- Grew customer portfolio by consistently securing new accounts through cold calls, referrals, and on-site consultations while maintaining strong relationships with long-standing clients
- Delivered technical product knowledge and advice on Mack, Volvo, Hino, and Renault trucks, ensuring customers received the most cost-effective and reliable solutions for their fleets
- Collaborated closely with service departments to coordinate parts availability, minimise downtime, and enhance customer satisfaction
Senior Parts Sales and Advisor
Truckstops Sime Motors
01.2020 - 01.2021
- Provided in-depth technical parts advice and tailored solutions for a wide range of truck brands including Mack, Volvo, Hino, Renault, and Isuzu, ensuring optimal vehicle performance and customer satisfaction
- Collaborated closely with service advisors to streamline workflow in the parts department, reducing processing times and improving efficiency of in-house and external orders
- Analysed customer needs to proactively recommend parts and service solutions, increasing add-on sales and enhancing overall revenue
- Coordinated stock levels and managed special orders to minimise downtime for fleet clients, ensuring timely delivery and operational continuity
- Trained and mentored junior parts staff, sharing product knowledge and sales techniques to improve department performance
Parts Sales Representative
Transport Diesel and Marine
01.2018 - 01.2020
- Collaborated with service advisors on internal and external parts sales
- Managed sales across multiple makes, models, and commercial trailers
- Conducted stocktakes and managed department during off-peak seasons
Skills
- Business Development and Sales Strategy
- Profit and Loss Reporting and Forecasting
- Customer Relationship Management
- Parts and Service Sales (Heavy Vehicles and Commercial Fleet)
- Account Growth and Retention
- Stock Control and Department Management
- Extensive Knowledge of Mack, Volvo, Hino, Renault, and Isuzu Trucks
Accomplishments
- Secured new long-term fleet service contracts valued at over $X annually
- Improved customer retention rates through tailored service solutions
- Increased regional sales revenue by X% year-on-year by expanding customer accounts and upselling value-added service packages
- Introduced customised fleet maintenance solutions, which improved repeat business and strengthened long-term contracts
- Increased regional sales revenue by X% year-on-year
- Introduced service packages that boosted repeat business and customer satisfaction
- Consistently exceeded monthly sales targets
- Recognised by management for excellent customer service delivery
- Reduced stock discrepancies by X% through process improvements
- Recognised for efficiency in managing seasonal department operations
Training
- Management Development Course (Four-Part Leadership Program, Truckstops)
- Comprehensive product and sales training across multiple truck and fleet brands
Additional Information
- Current NZ Full Driver’s Licence
- NZ Permanent Resident
Languages
English
Full Professional
Timeline
Business Development Manager
Truckstops Sime Motors
01.2024 - Current
Parts and Service Sales Representative
Truckstops Sime Motors
01.2021 - 01.2024
Senior Parts Sales and Advisor
Truckstops Sime Motors
01.2020 - 01.2021
Parts Sales Representative
Transport Diesel and Marine
01.2018 - 01.2020
Similar Profiles
Eve RocheEve Roche
Product Genius at Parramatta BMW- Sime Darby MotorsProduct Genius at Parramatta BMW- Sime Darby Motors
Glen KempisGlen Kempis
Auto Mechanic at Brisbane BMW, Sime Darby MotorsAuto Mechanic at Brisbane BMW, Sime Darby Motors
KAARRAN RAJAKAARRAN RAJA
Senior Automotive Technician at SIME PERFORMANCE MOTORSSenior Automotive Technician at SIME PERFORMANCE MOTORS
Mark CaMark Ca
IT Support Technician at ONE STOP PAKIT Support Technician at ONE STOP PAK
Lucas OsborneLucas Osborne
Analyst - Financial Advisory Services at Grant Thornton New Zealand LimitedAnalyst - Financial Advisory Services at Grant Thornton New Zealand Limited