Shelvin Lal
Auckland
Summary
Seeking a Business Development or Parts & Service Management role within the transport industry in Australia, where I can apply my proven expertise in sales, customer relationship management, and leadership training. I aim to deliver measurable results by growing customer networks, improving operational efficiency, and leveraging extensive product knowledge across Mack, Volvo, Hino, Renault, and Isuzu brands.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Truckstops Sime Motors
01.2024 - Current
- Prepare and analyse profit and loss reports to provide insights for business direction
- Conduct quarterly forecasting and market analysis to identify growth opportunities
- Develop customised service packages and fixed pricing options for customers
- Represent Truckstops, authorised dealer for Mack, Volvo, Hino, and Renault
- Completed Management Development Program (four-part leadership course)
Parts and Service Sales Representative
Truckstops Sime Motors
01.2021 - 01.2024
- Conducted structured daily visits with key transport and fleet customers to strengthen business relationships, increase brand loyalty, and provide technical support for parts and service needs
- Actively engaged with workshop managers and fleet operators to identify operational challenges, tailoring service and parts solutions that improved vehicle uptime and reduced operating costs
- Grew customer portfolio by consistently securing new accounts through cold calls, referrals, and on-site consultations while maintaining strong relationships with long-standing clients
- Delivered technical product knowledge and advice on Mack, Volvo, Hino, and Renault trucks, ensuring customers received the most cost-effective and reliable solutions for their fleets
- Collaborated closely with service departments to coordinate parts availability, minimise downtime, and enhance customer satisfaction
Senior Parts Sales and Advisor
Truckstops Sime Motors
01.2020 - 01.2021
- Provided in-depth technical parts advice and tailored solutions for a wide range of truck brands including Mack, Volvo, Hino, Renault, and Isuzu, ensuring optimal vehicle performance and customer satisfaction
- Collaborated closely with service advisors to streamline workflow in the parts department, reducing processing times and improving efficiency of in-house and external orders
- Analysed customer needs to proactively recommend parts and service solutions, increasing add-on sales and enhancing overall revenue
- Coordinated stock levels and managed special orders to minimise downtime for fleet clients, ensuring timely delivery and operational continuity
- Trained and mentored junior parts staff, sharing product knowledge and sales techniques to improve department performance
Parts Sales Representative
Transport Diesel and Marine
01.2018 - 01.2020
- Collaborated with service advisors on internal and external parts sales
- Managed sales across multiple makes, models, and commercial trailers
- Conducted stocktakes and managed department during off-peak seasons
Skills
- Business Development and Sales Strategy
- Profit and Loss Reporting and Forecasting
- Customer Relationship Management
- Parts and Service Sales (Heavy Vehicles and Commercial Fleet)
- Account Growth and Retention
- Stock Control and Department Management
- Extensive Knowledge of Mack, Volvo, Hino, Renault, and Isuzu Trucks
Accomplishments
- Secured new long-term fleet service contracts valued at over $X annually
- Improved customer retention rates through tailored service solutions
- Increased regional sales revenue by X% year-on-year by expanding customer accounts and upselling value-added service packages
- Introduced customised fleet maintenance solutions, which improved repeat business and strengthened long-term contracts
- Increased regional sales revenue by X% year-on-year
- Introduced service packages that boosted repeat business and customer satisfaction
- Consistently exceeded monthly sales targets
- Recognised by management for excellent customer service delivery
- Reduced stock discrepancies by X% through process improvements
- Recognised for efficiency in managing seasonal department operations
Training
- Management Development Course (Four-Part Leadership Program, Truckstops)
- Comprehensive product and sales training across multiple truck and fleet brands
Additional Information
- Current NZ Full Driver’s Licence
- NZ Permanent Resident
Languages
English
Full Professional
Timeline
Business Development Manager
Truckstops Sime Motors
01.2024 - Current
Parts and Service Sales Representative
Truckstops Sime Motors
01.2021 - 01.2024
Senior Parts Sales and Advisor
Truckstops Sime Motors
01.2020 - 01.2021
Parts Sales Representative
Transport Diesel and Marine
01.2018 - 01.2020
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