Summary
Overview
Work History
Education
Skills
Certification
Timeline
Volunteer
Michelle Pope

Michelle Pope

Bay Of Plenty,Athenree

Summary

My objective is to strive to do my best to step into the social service industry and help others in any way I can, this may be by supporting others through challenging times, mental illness, transitions and helping, supporting all levels of society to enable and enrich their abilities and day to day life providing the support they need. My main passion is trauma, mental health and addictions and I plan to train further within this sector as I move my way through the industry and gain more skills and qualifications. Skills & Abilities: I have a strong passion within the health and wellbeing sector, I bring my own individual experiences within a lot of various aspects within this spectrum. I am dedicated, loyal and determined and will strive to succeed in whichever task is handed my way. I have excellent communication skills and an empathetic attitude towards all. I have skills with all kinds of people and experience with children, being a mother myself and with retirement age in having worked within a retirement village before.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Resource Worker

Oranga Tamariki - Ministry For Children
04.2022 - Current
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Educated potential participants on available services and processes to engage in program.
  • Managed and led activities promoting growth in mental, emotional and educational areas.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.
  • Provided key emotional support to special needs youth.
  • Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
  • Applied clinical and behavioral knowledge to maintain safety during crisis moments.

Senior stylist

Eraze Hair Studio Limited
01.2006 - 08.2021
  • I have been a part of the Eraze
  • Hair Studio family for around 16years, starting as a junior stylist working my way up to a senior and sometimes managerial role
  • This included hair styling, looking after clients, ensuring they were comfortable and looked after, day to day running of the business.
  • Designed stylist sales initiatives to enhance sales performance, recognize team member achievements and increase revenues.
  • Attended social and networking events to engage in prospecting activities and grow personal book of business.
  • Designed individualized plans to assist customers in healing damaged or dry hair.
  • Played key role in stylist team recruitment, hiring and training activities to improve overall team effectiveness.

Salon owner

01.2017 - 01.2020
  • Contractor — Pampered Hair withing Summerset retirement village, At summerset retirement village I ran the salon and contracted to them, taking care of patients and residents
  • This role went well beyond the needs of their hair and to ensure they got transported safely, their wellbeing was top priority and a comforting to ear to listen each visit
  • I helped most of the clients outside of the salon with simple things, a chat or visit in their spare time or helping them arrange things or transport or any needs.

Stylist

Rodney Wayne
03.2001 - 11.2004
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Processed payments, entering sales in register for prompt customer service.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Worked with men, women and children to complete [Service] on daily basis.

Education

Bachelors of Health Science

Massey Univertisty
New Zealand
11.2026

Health And Wellbeing / Mental Health And Addiction

Wintec
Hamilton, NZ
11.2022

Mental Health

Career Academy
Online
02.2022

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Cut above Academy
2002

Skills

  • Group Accompanying
  • Resource Coordination
  • Client Coping Mechanisms
  • Family Support
  • Educational Leadership
  • Crisis Planning
  • Behavior Redirection
  • Children's Ministry
  • Client Goal Planning
  • Mental Health Support
  • Crisis Intervention
  • Case Documentation
  • Therapeutic Relationship-Building

Certification

* Level 4 Health and well-being, social and community services / Mental health and addiction.

* Certificate in mental health.

* Certificate in Child matters child protection studies

program.

* Day skipper certificate.

* In-water survival certificate.

* CPI safety intervention training.

* Coexisting problems in taiohi (youth).

* Working with youth: HEEADSSS assesment.

* Red cross essential first aid course.

* Substance use in taiohi

* Fetal Alcohol spectrum disorder


Timeline

Resource Worker

Oranga Tamariki - Ministry For Children
04.2022 - Current

Salon owner

01.2017 - 01.2020

Senior stylist

Eraze Hair Studio Limited
01.2006 - 08.2021

Stylist

Rodney Wayne
03.2001 - 11.2004

Bachelors of Health Science

Massey Univertisty

Health And Wellbeing / Mental Health And Addiction

Wintec

Mental Health

Career Academy

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Cut above Academy

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