Shemshi Azmara Assan

*Assisting and supervising the front office team and all the other departments when the front office manager or the hotel manager is not in the premises.

*Manage and resolve guest complaints and enquiries

*Staying up to date with current hotel services and offers and keep the reception team updated.

*Complying to health and safety procedures of the hotel and make sure the reception team is aware on the same.

*Assist guest enquiries and maintain high level of guest satisfaction.

*Assist the reception team on check-in, check-out procedures and reservation enquiries.

*Following up on credit accounts of guests and help to close the accounts.

*Assisting each department on the emergency crisis.

*Greeting guests and adhering to checking-in and check-out processes.

* Processing payments and maintaining accounts.

*Taking, amending and managing reservations.

*Acting as liaison between guests and hotel departments to facilitate special requests from the guests.

*Communicating with housekeeping staff to ensure rooms were prepared and available on time.

*Allocating rooms for the guests as per the guest requests prior to arrival.

*Having a sound knowledge of local attractions, transportation and local restaurants in the city to recommend guests.

*Maintain high level of cleanliness in the lobby and reception.

*Maintaining high level of cleanliness in the rooms and public areas.

*Handing over the lost properties found in the room to the Housekeeping supervisor.

*Complying to health and safety procedures when using chemical products for cleaning and manual handling.

*Complying to guest requests when working in the floors.

*Emptying the rubbish in proper locations

*Maintaining high level of cleanliness for the MIQ hotel.

*Complying to protocols used for MIQ facilities such as wearing necessary PPE before entering, using hand sanitiser at all times.

Complying to health and safety procedures when using chemical products and manual handling.

*Assisting the guest enquiries and provide necessary linen and in room amenities.

*Handling tour operations such as hotel reservations, restaurant reservations and allocation of transport.

*Co-originating inquiries with International agents, guides and other third party business entities.

*Developing tour packages which caters to client needs.

*Handling quotation for tours

*Resolving on tour issues and complaints from guests.