Shenee Birch
Browns Bay,AUK
Summary
As a shop manager, I have an extensive background in customer service and knowledge of order processing. I am a hardworking individual with knowledge of inventory management and shipment processing. I am highly experienced and skilled at working with speed and accuracy to process shipments.
I am confident and can communicate effectively with a diverse range of people. I have excellent telephone etiquette when assisting with customer inquiries or complaints. I have previous experience working in a busy, fast-paced environment, delivering exceptional customer service, entering invoices, processing payments, checking off inward goods, and dispatching online orders using various courier companies.
I would be privileged to use this opportunity to expand my skillset further & challenge myself in this field of work.
Overview
7
7
years of professional experience
Work History
Shop Manager
Janbells Uniforms Ltd
12.2017 - Current
- Greet all customers in a warm and friendly manner.
- Answer all incoming calls and manage enquiries in a timely manner, ensuring customer satisfaction.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Fulfill online orders for click & collect and courier delivery.
- Check off inward goods
- Pulled orders from shelves and replenished stock to keep merchandise readily available for purchase.
- Prepared shipment labels.
- Packaged items with appropriate materials to prevent damage during shipping.
- Printed accurate labels and applied to parcels prior to shipment.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Provide exceptional customer service by providing expert level product recommendations.
- Provide efficient and accurate cash transactions to enhance customer satisfaction.
- Stocktaking
- Process various transactions for customers, including refunds, exchanges, store credits, quotes etc.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
Education
Bachelor of Accountancy - Accounting
Massey University Auckland
Auckland, New ZealandHigh School Diploma -
Rangitoto College
Auckland, NZ12.2019
Skills
- Preparing packages
- Returns processing
- Data entry
- Shipment processing
- Quality inspection
- Customer Service
- Invoicing
- POS Systems
- Time Management
- Organizational Skills
- Attention to Detail
- Interpersonal Skills
- Inventory Management
- Problem-Solving
- Effective Communication
- Computer Literacy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Shop Manager
Janbells Uniforms Ltd
12.2017 - Current
Bachelor of Accountancy - Accounting
Massey University Auckland
High School Diploma -
Rangitoto College
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