Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sheo Sumit

Sheo Sumit

Albany,AUK

Summary

Strong with data and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer-focused professional with successful years of career in busy business environment.

Pursuing MBA from Massey University.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Chief Manager

Sterlite Technologies Ltd
05.2022 - 03.2023
    • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
    • Managed daily operations while overseeing multiple locations to foster increased productivity.
    • Monitored and coordinated workflows to optimize resources.
    • Monitored office workflow and administrative processes to keep operations running smoothly.
    • Monitored expenditures to mitigate risk of overages.

Senior Manager

GlobalLogic
08.2012 - 04.2022
  • Provided strong leadership to enhance team productivity and morale.
  • Developed proposals and presentations for internal and external audiences.
  • Identified cost improvement changes and cost savings plans to increase company savings.
  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Accomplished multiple tasks within established timeframes.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.

Sr. Team Leader

HyperQuality
08.2007 - 03.2012
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.

Specialist Technical Support Executive

IBM DAKSH
03.2006 - 12.2006
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

Bachelor of Sciences - Computer Science

University of Delhi
India
2005

Skills

  • Scheduling and Coordinating
  • Administration and Reporting
  • Billing and Filing
  • Advanced Excel Spreadsheet Functions
  • Multitasking and Time Management
  • Payroll Liability and Deductions
  • Account Reconciliation
  • MS Office Expertise

Certification

  • PMP Certified
  • Six Sigma Green Belt Certified

Timeline

Chief Manager

Sterlite Technologies Ltd
05.2022 - 03.2023

Senior Manager

GlobalLogic
08.2012 - 04.2022

Sr. Team Leader

HyperQuality
08.2007 - 03.2012

Specialist Technical Support Executive

IBM DAKSH
03.2006 - 12.2006

Bachelor of Sciences - Computer Science

University of Delhi

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Sheo Sumit