SHERAL KUMAR
Mangere,AUK
Summary
INTRODUCTION I am trustworthy, respectful, have an open mind and acknowledge positive attributes and procedures in a work environment. I believe that I have the capability to exceed expectations in any industry which is why I am a worthy candidate for this position. Determined, I wish to implement earned skills and knowledge to grow within the company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
The BROADMOOR, Diamond Resort
05.2022 - 02.2023
- Learning how to use the AS400 system - Check in/out guests, create reservations and up-sell rooms, restaurants, stores etc
- Ensuring excellent customer service is being provided - Working under pressure and fast-paced environment - Understanding and de-escalating situations when guests have complaints.
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Waitress
Damaskino
04.2021 - 03.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Security Guard
Red Badge Group
01.2021 - 02.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
Housekeeping Attendant
Sebel Hotel
11.2019 - 02.2020
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Dishwasher
LSG Sky Chefs
06.2018 - 03.2019
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Efficiently loaded and unloaded dishwashers.
Education
Tourism And Travel Management Level 5&6 Diploma
New Zealand School of Tourism
Auckland, NZTourism Hotel & Airline Operations
New Zealand School of Tourism
Auckland, NZ03.2021
High School Diploma -
Otahuhu College
Auckland, NZ11.2019
Skills
- Guest Services
- Transaction Processing
- Food Spoilage Prevention
- Stocking and Replenishing
- Customer Inquiries
- Safety and Security Procedures
- Being calm under pressure
- Computer knowledge (office 365)
- Excellent customer service skills
- Time management
- Cash Handling
- Problem-solving skills
Certification
- Southern Hospitality Food and Safety Handlers Training
- First Aid
- Travel & Tourism Management (level 5&6) Diploma
- Tourism Hotel & Airline Operations (level 4)
Languages
Hindi
Native or Bilingual
Reference
Catherine Vaiangina (Damaskino Manager)
Phone: 021492702
Email: catvee98@gmail.com (a/h)
Timeline
Front Desk Agent
The BROADMOOR, Diamond Resort
05.2022 - 02.2023
Waitress
Damaskino
04.2021 - 03.2022
Security Guard
Red Badge Group
01.2021 - 02.2021
Housekeeping Attendant
Sebel Hotel
11.2019 - 02.2020
Dishwasher
LSG Sky Chefs
06.2018 - 03.2019
Tourism And Travel Management Level 5&6 Diploma
New Zealand School of Tourism
Tourism Hotel & Airline Operations
New Zealand School of Tourism
High School Diploma -
Otahuhu College
Similar Profiles
Jorge Alonso Quintana GonzalezJorge Alonso Quintana Gonzalez
2nd Cook at The BROADMOOR, Diamond Resort2nd Cook at The BROADMOOR, Diamond Resort
Akshit MahajanAkshit Mahajan
Server at The BROADMOOR, 5 Star, 5 Diamond, AAA ResortServer at The BROADMOOR, 5 Star, 5 Diamond, AAA Resort
Kwanele MbuthoKwanele Mbutho
Cook at The Broadmoor Hotel And ResortCook at The Broadmoor Hotel And Resort