Sheree Koster
Executive Assistant
Northcote, AUK,Auckland
Summary
I am an Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. I am a highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
I am an Organized Office Manager with noted experience in administrative management. I Prioritize projects and multitask effectively to achieve project goals. I am a Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
4
4
years of professional experience
2
2
Certification
Work History
Executive Assistant / Office Manager
Trade Window LTD
04.2022 - Current
- Manage the CEO's schedule
- Fill in for the CEO in low value meetings
- Interact with the board of directors
- Assist in mergers and acquisitions
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Established team priorities, maintained schedules and monitored performance.
Store Manager
LuxMarket
03.2022 - 04.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
ASM
Portmans
04.2021 - 03.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Store Manager
Jacqui E
02.2020 - 04.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Supervised guests at front counter, answering questions regarding products.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Rotated merchandise and displays to feature new products and promotions.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Education
High School Diploma -
High School Three Rivers
Vanderbijlpark, SA12.2019
Skills
- Project Planning
- Remote Office Availability
- Calm Under Pressure
- Multitasking
- Analytical Thinking
- PPE Use
- Organization and Time Management
- Punctual
- Networking
- Customer Relations
- Analytical and Critical Thinking
- Team Management
- Google Workspace
- Written Communication
- Excellent Communication
- Decision-Making
- Multitasking Abilities
- Troubleshooting
- Dependable and Responsible
- Cultural Awareness
Personal Information
- Marital Status: Married
- Date of Birth: 11/27/1990
- Nationality: South African
Languages
English
Native or Bilingual
Afrikaans
Native or Bilingual
Dutch
Elementary
Certification
- Chief Warden Training - January 2023
- Mergers And Acquisitions Training - June 2021
References
- AJ Smith, Trade Window LTD, CEO | Katie Stubbs, Trade Window LTD, Head of HR
aj@tradewindow.io, 021592777 | katie@tradewindow.io, 021461464
- Susann Smith, LuxMarket, Store Owner
susannsmith81@gmail.com, 0212717329
- Emmeline Rendell, Just group (Jacqui E and Portmans), Senior Manager
Emmeline.rendell@justgroup.com.au, 0275520260
Hobbies
- Strategic games/puzzles
- Outdoor activities with Family
- Model making and DIY
Timeline
Executive Assistant / Office Manager
Trade Window LTD
04.2022 - Current
Store Manager
LuxMarket
03.2022 - 04.2022
ASM
Portmans
04.2021 - 03.2022
Store Manager
Jacqui E
02.2020 - 04.2021
High School Diploma -
High School Three Rivers
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