Sherlien V. Pineda
Christchurch,CAN
Summary
Dynamic professional with extensive experience in medical reception, customer service, sales coordination, and quality assurance. Proven ability to deliver exceptional customer support in high-pressure environments, including busy call centers and front-desk operations. Recognized for a commitment to excellence and fostering positive relationships with clients and team members. Demonstrates strong independence in work habits while consistently upholding rigorous standards across all responsibilities.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Cooper Health Clinic
11.2022 - 08.2025
- Facilitated communication by welcoming and assisting patients and visitors.
- Coordinated appointment schedules to ensure timely adherence.
- Maintains accurate patient records by managing personal and insurance data.
- Maintained confidentiality to protect patient rights and personal information.
- Managed billing operations through medical software.
- Organized patient records and insurance files for upcoming appointments.
- Managed correspondence received through the general office email.
Customer Service Representative Tele-sales cum Admin
Amazon Documents Clearing
08.2020 - 10.2022
- Handled high volume of incoming calls efficiently.
- Deliver basic and precise information through in-person interactions, phone, and email.
- Generated detailed invoices and quotations.
- Facilitated document attestation for visa processing and employee cancellations.
- Managed shipment tracking for orders.
- Managed incoming email requests promptly.
Quality and Hygiene Officer
KAF Group (Khalid Ahmad Foudeh)/ Green Forest Catering Services & Ready Meal L.L.C
08.2016 - 03.2020
- Verifying quality control, monitoring that food safety procedures and documentation are being followed, solving problems as relates in food safety issues and assisting with the compliance of HACCP.
- Collaborate with Supply Chain Departments in verifying the food safety and quality conformance of raw materials, packaging and finished products against the company’s approved specifications.
- Collaborate with Production Department to meet the required product specifications and consistent compliance to Food Safety and Quality Management System.
- Managed food safety and addressed quality-related customer complaints.
- Generates nutrition information of all finished products
- Maintains, verifies and updates documentation of Food Safety Management System.
- Implemented GMP policy and personal hygiene policies.
- Executed quality assessments for produce being dispatched and returned.
- Verifying and communicating to appropriate departments finding as relate to food safety or quality issues.
- Correcting any unsanitary condition in food storage areas as well as employee work areas.
- Quality inspections of finish product and proper storage.
- Assisting with preparation for any and all food safety audit.
- Ensured cleanliness and sanitation across all designated areas.
- Engages in supplier audits, ensuring compliance and quality standards.
Education
Hotel Restaurant Management
Systems Plus College foundations
01.2014
Skills
- Proficient in Microsoft Office Suite (Word, Excel)
- Excellent customer service and interpersonal skills
- Proven ability to work effectively under pressure and in fast-paced environments
- Strong verbal and written communication skills
- Reliable, punctual, and highly organized
- Quick learner with the ability to adapt to new systems and procedures
- Team player with a positive attitude and strong work ethic
- Attention to detail and commitment to quality
- Basic knowledge of administrative tasks and record keeping
- Familiar with handling confidential information responsibly
Disclaimer
I hereby certify that the above information is true and correct to the best of my knowledge and belief. Sherlien V. Pineda
Timeline
Medical Receptionist
Cooper Health Clinic
11.2022 - 08.2025
Customer Service Representative Tele-sales cum Admin
Amazon Documents Clearing
08.2020 - 10.2022
Quality and Hygiene Officer
KAF Group (Khalid Ahmad Foudeh)/ Green Forest Catering Services & Ready Meal L.L.C
08.2016 - 03.2020
Hotel Restaurant Management
Systems Plus College foundations
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