Sheron K. Chandra
Summary
Resourceful and professional individual with a strong interest in human resources. Possessing excellent customer service skills, self-driven and adept at effectively communicating and collaborating with individuals at all levels. With a background in people management and education, brings valuable experience to any team or organization. With a strong english teaching background i am also keen for any teaching opportunities available.
Overview
25
25
years of professional experience
Work History
Employment Coach
Active Institute Manukau
02.2025 - Current
- Connected clients to relevant resources such as training programs or educational opportunities that aligned with their career goals.
- Promoted professional development among clients with regular goal-setting activities and follow-up meetings.
- Encouraged clients to develop and maintain professional networks, leading to increased job leads and potential opportunities.
- Managed a diverse caseload of clients with differing needs and backgrounds, ensuring personalized attention and support.
- Developed customized job search strategies for clients, resulting in successful placements.
- Implemented strategies for overcoming common barriers to employment, such as lack of experience or outdated skill sets.
- Enhanced client employability by identifying skill gaps and providing targeted coaching sessions.
- Fostered long-term relationships with both employers and candidates by providing ongoing support throughout the hiring process.
- Designed and delivered , self-directed learning materials.
Assistant Sales and Marketing Manager
One Click Deals NZ
01.2020 - 02.2025
- Optimized pricing structures based on market research findings, striking a balance between competitiveness and profitability goals.
- Championed the use of customer feedback to drive continuous improvement efforts, resulting in increased client satisfaction and loyalty.
- Developed strong relationships with clients for long-term business growth and customer satisfaction.
- managed social media accounts and advertised new products and promotions.
- Liaised with wholesalers on new products and enquired about on specifications and prices .
Employment Coach
Active Institute New Zealand
01.2017 - 06.2019
- Organising the participating clients’ daily training and job searching activities
- Helping individual clients with their CV and Cover letter preparation, and with interview skills
- Implementing MSD’s requirements and achieving MSD’s expected outcomes including, but not limited to, interviewing, training, and finding suitable employment for the required number
- Regular job search activities and job interviews for Gaining a certification that gives the participant an advantage in the labour market (e.g
- Completing related NZQA Unit Standards, obtaining relevant licenses and certificates)
- Visiting local companies and industries to create job opportunities for the clients
- Trying different methods of finding work including cold calling, and using the internet
- Using community resources and information
- Learning about Workplace Health and Safety skills and Learning workplace communication skills
- Learning customer service skills
- Understanding workplace etiquette
- Learning skills to overcome the barriers that prevent them gaining employment
- Improving personal presentation skills
- Employment coaching
- Organising training sessions
- Networking with potential clients and Employment providers
- Reporting to Manager and preparing weekly reports
- Reduced the duration of unemployment for clients by effectively matching their skills with available job opportunities.
- Increased client confidence through mock interviews and constructive feedback on interview techniques.
Note Taker/ Academic Support
Manukau Institute of Technology
01.2012 - 03.2016
- Acted as a reader and writer
- Exam invigilator
- Student academic support: research, assignment, test preparation, reader and writer
- Administrative roles: office support
- Light administration duties: filing, phone answering, photocopying, data entry
- Tutoring one on one
- Provided practical learning and study skill techniques to enhance understanding and integration.
Note Taker
Auckland University of Technology
01.2012 - 11.2013
- Promoted academic success for diverse learners by delivering comprehensive notes that catered to different learning styles.
- Enhanced student comprehension by providing clear and concise notes during lectures.
- Maintained confidentiality by adhering to privacy guidelines when handling sensitive student information.
- Worked directly with individual students to follow class schedule and prepare detailed lecture notes.
Contact Centre Consultant
Air New Zealand
01.2011 - 07.2011
- Travel Consultation
- Holiday and hotel arrangements
- Reservations for domestic and Short Haul Flights
- Customer Service
- Sales, Flight changes and bookings, Data Entry
- Reduced average call duration by implementing efficient call routing strategies and optimizing agent skill sets.
- Enhanced customer satisfaction by providing timely and effective solutions to contact center inquiries.
Manager (Part Time)
Madhu Ben & Kishor lal Properties
01.2007 - 12.2010
- Company Overview: (A business complex in Nausori Fiji) comprising of 12 shops
- Reported to the directors of the business in regards to any issues dealing with the business
- Assisted the General Manager with recruitment of staff
- Administration: photocopying, typing, filing
- Recruitment: CV assessment, interviewing, training
- Preparing tenancy agreements and assisting GM
- Assisted in advertising of the vacant premises and also the promotions for the shops
- Reported in regards to any maintenance work needed and contacted the required personals for it
- Assisted the General Manager in the preparations of the files, data entry work, preparing contracts for the tenants and looked after the general welfare of the shopping complex
- Acted as an advisor to the GM
- (A business complex in Nausori Fiji) comprising of 12 shops
English Teacher
Ministry for Education
01.2006 - 12.2010
- Responsible for teaching English and Social Science as major
- Minor non assessed subjects taught included religious education, Conversational Hindi, careers
- Class Teacher from 2006 – 2010
- Responsible for lesson plan preparation, examination preparation and assessments
- Conducted remedial classes for student who required extra help in studies
- Monitored progress of students and prepared academic reports
- Coordinated International English Competitions in school – (Australian English Competition)
- Assisted in supervision of Sports, and athletes training in school
- Assisted Quiz team in preparation for competitions
- Coordinated Oratory contests and other related competitions in school under the supervision of the Head of Department
- Represented school in workshops and seminars
- Assisted the organisation of cultural programs, school assemblies, fundraising and other social events
Counselling
Sawani Womens’ Club
01.2006 - 12.2010
- Assisted women who needed someone to communicate about their problems
- Helped to organise workshops with the secretary for the benefit of women in the area
- Assisted students in the community with tuitions
- Helped in the organisation of Hindu programs and cultural activities
Duty Manager
Kanta’s Hair Salon
06.2004 - 05.2005
- Conducted monthly stock taking for the company
- Prepared wages and invoice- manual system used as small business
- Filing
- Promoted the business in terms of advertising in the media
- Managed the day to day running of the business and attended to clients complaints or requests
- Submitted monthly reports to the business director
Customer Service Consultant
Kanta’s Flight Centre
01.2003 - 05.2004
- Assisted in administration duties
- Prepared invoices and updated sales reports
- Consulted customers with Visitors Visa Applications, passport Applications, lodgements
- Conducted research work depending on the cases handled by the travel manager in regards to customers’ requests
- Consulted customers face to face, on phone and online
Practical work and research for Psychology course
St Giles Hospital
01.2004 - 01.2004
- Company Overview: Mental Hospital in Fiji
- Assessed patients using the approaches learnt in the course
- Assisted and also participated with the activities carried out for patients
- Mental Hospital in Fiji
Voluntary Worker
Colonial War Memorial Hospital
01.2000 - 12.2000
- Volunteered at the Accident and Emergency unit
Education
Graduate Diploma - Human Resource
Open Polytechnic New Zealand
01.2015
Certificate - Counselling and Guidance
University of the South Pacific
01.2004
Bachelor of Education - Majoring in English
University of the South Pacific
01.2003
Certificate - Augmented Foundation Science
Fiji Institute of Technology
01.1999
Certificate - Basic Computer Training
Nausori Business Institute
01.1996
Skills
- Excel Proficiency
- Microsoft Office Proficiency
- Web Navigation Skills
- Teaching to Curriculum and development
- Student evaluation and assessment
- Progress monitoring
- Literature based instruction
- Classroom management
- Vocabulary development
- Individual Counseling Expertise
- Customer relations & customer service
- Collaborative Team Member
- Small Business management
- Commercially astute and sound business knowledge
- Highly motivated and resourceful
- Highly focused customer service personnel
- Commitment to Human Resources
- Call centre experience
- Travel reservation and administration
- Small Business recruitment
Languages
Competent in the English and Hindi language
Summary Of Qualifications
- 05/15, Open Polytechnic New Zealand, Graduate Diploma in Human Resource
- 05/11, Air New Zealand Training, Short Haul and Domestic Travel
- 12/03, University of the South Pacific, Bachelor of Education Majoring in English
- 12/04, University of the South Pacific, Certificate in Counselling and Guidance
- 12/99, Fiji Institute of Technology, Certificate in Augmented Foundation Science
- 12/96, Nausori Business Institute, Certificate in Basic Computer Training
Personal Objective
Resourceful professional with an interest in Human Resources. Excellent customer service skills and self-driven with good communication and interpersonal skills who efficiently collaborates at all levels. Experience with people management and as an educationist.
Hobbies and Interests
- Reading
- Shopping
- Cooking
Timeline
Employment Coach
Active Institute Manukau
02.2025 - Current
Assistant Sales and Marketing Manager
One Click Deals NZ
01.2020 - 02.2025
Employment Coach
Active Institute New Zealand
01.2017 - 06.2019
Note Taker/ Academic Support
Manukau Institute of Technology
01.2012 - 03.2016
Note Taker
Auckland University of Technology
01.2012 - 11.2013
Contact Centre Consultant
Air New Zealand
01.2011 - 07.2011
Manager (Part Time)
Madhu Ben & Kishor lal Properties
01.2007 - 12.2010
English Teacher
Ministry for Education
01.2006 - 12.2010
Counselling
Sawani Womens’ Club
01.2006 - 12.2010
Duty Manager
Kanta’s Hair Salon
06.2004 - 05.2005
Practical work and research for Psychology course
St Giles Hospital
01.2004 - 01.2004
Customer Service Consultant
Kanta’s Flight Centre
01.2003 - 05.2004
Voluntary Worker
Colonial War Memorial Hospital
01.2000 - 12.2000
Certificate - Counselling and Guidance
University of the South Pacific
Bachelor of Education - Majoring in English
University of the South Pacific
Certificate - Augmented Foundation Science
Fiji Institute of Technology
Certificate - Basic Computer Training
Nausori Business Institute
Graduate Diploma - Human Resource
Open Polytechnic New Zealand
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