Shialla Steel
Greymouth,WTC
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at New World Greymouth. Skilled in teamwork, collaboration, and organization, with a knack for training diverse teams. Demonstrated ability to maintain high standards under pressure, ensuring efficient, error-free service. Excelled in multitasking and clear communication, significantly improving team productivity and customer experience. I have a full clean New Zealand license. I am also a New Zealand Citizen and able to pass a medical and drug test. Comfortably I would be able to lift 15-20kg
Overview
2025
2025
years of professional experience
Work History
Checkout Supervisor
New World Greymouth
06.2023 - Current
- Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
- Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
- Streamlined workflow for faster checkouts and reduced waiting time for customers.
- Ensured smooth transitions during shift changes by thoroughly communicating pertinent information with incoming supervisors.
- Facilitated open communication channels between front-end staff members and other departments within the store, promoting collaboration towards shared goals.
- Trained cashiers on organizational policies, cash handling and customer service to maintain a highly skilled team.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Supervised multi-cultural teams of 4-8 members, enforcing compliance with operational policies and procedures.
KFC Shift Supervisor
Restaurant Brands NZ
01.2021 - 02.2023
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Catering
.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
- Maintained composure and work quality while under stress.
- Cleaned and maintained work areas, equipment and utensils.
Babysitting
.
04.2019 - 03.2020
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
Education
High School Diploma -
Greymouth High School
Greymouth, NZ12.2022
Skills
- Teamwork and Collaboration
- PPE Compliance
- Attention to Detail
- Organization and Time Management
- Multitasking Abilities
- Training and Development
- Organizing Work Stations
- Willingness to Learn
- Clear Communication
Referees
- Carol O'Connor-Former Restaurant Manager. Ph 021331947
- Susan Hartigan- Former Assistant Manager. Ph 0274318179
Timeline
Checkout Supervisor
New World Greymouth
06.2023 - Current
KFC Shift Supervisor
Restaurant Brands NZ
01.2021 - 02.2023
Babysitting
.
04.2019 - 03.2020
Catering
.
High School Diploma -
Greymouth High School
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