Shiana Dowie

Increased employee productivity by implementing efficient work processes and time management strategies.

• I maintained professional relationships with all of my employees and costumers.
• Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
• Trained new employees on company policies and procedures, contributing to a cohesive team atmosphere and improved overall performance.
• Followed correct procedure to do cash up and end of day paperwork.

Reference available on request.

• Greeted guests pleasantly and answered menu questions.
• Operated register to process payments and collect cash payment for order totals.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Restocked condiment dispensers, napkins, silverware and drinks.
• Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
• Cleared trays and removed trash from tables before sanitizing surfaces.
• Prepared and cooked food orders for customers by noting customizations and portion sizes.

• Maintained clean sales floor and straightened and faced merchandise.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Answered questions about store policies and addressed customer concerns.
• Handled cash responsibly and had great communication with all staff.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Increased sales by offering advice on purchases and promoting additional products.
• Helped customers manage large purchases by collecting items from shelves and storage locations.
• Logged reports, expenses, receipts and sales documents into digital database.
• Opened and closed store when required. Responsibility included cash up of tills and handling of keys.

Reference available on request.

• I maintained excellent attendance record, consistently arriving to work on time.
• I learned how to develop and maintain courteous and effective working relationships.
• Exceeded goals through effective task prioritization and great work ethic.
• Carried out daily duties accurately and efficiently.