Shianne Sawyers-Black
Christchurch,CAN
Summary
Proven track record in enhancing customer satisfaction and sales at Cotton On Group, leveraging expert cash handling and exceptional customer service skills. Excelled in high-pressure environments, significantly improving service speed and accuracy. Collaborated effectively with teams to exceed sales goals through positive customer engagement and meticulous stock management.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Cotton On Group
Christchurch, CAN
08.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Food Runner
Ferrymead Golf
Christchurch, CAN
03.2022 - 12.2022
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Assisted with bussing tables and cleaning up spills.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Arranged tables and chairs for special occasions and events.
Education
High School Diploma -
Papanui High School
Christchurch, NZ12.2024
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Opening and closing procedures
- Visual Merchandising
- Product Merchandising
- Customer Service
Timeline
Sales Assistant
Cotton On Group
08.2022 - Current
Food Runner
Ferrymead Golf
03.2022 - 12.2022
High School Diploma -
Papanui High School