Shibi Philip
Auckland,New Zealand
Summary
Highly accomplished and experienced professional with a proven track record in managerial and administrative roles. Committed to superior customer service and adept at thriving in team roles as both member and leader.
Overview
22
22
years of professional experience
4
4
Certification
Work History
Checkout operator
Pak n Save
Sylvia Park, NZ
01.2024 - Current
- Processed customer purchases efficiently and accurately, handling cash, credit, and debit transactions
- Assisted customers with inquiries and provided exceptional service, ensuring a positive shopping experience
- Maintained a clean and organized checkout area, adhering to store policies and safety regulations
- Resolved customer issues and complaints promptly and professionally
- Collaborated with team members to ensure smooth store operations and adequate stock levels
Medical Transcriptionist
Anatomic Pathology Service (LabPlus), ADHB
Mt. Wellington, NZ
10.2023 - 12.2023
- Accurately transcribed dictations from anatomic pathologists and scientists to generate precise anatomic pathology lab reports using Dictaphone and transcription software such as APS Delphic AP and Winscribe
- Ensured the highest level of accuracy by meticulously reviewing and editing transcriptions for spelling, grammar, and medical terminology
- Maintained strict confidentiality of medical files, patient information, and databases, contributing to the seamless and secure operation of the lab
Shared Services Administrator
Cristal Air International Limited t/a HRV
Penrose, Auckland, NZ
04.2023 - 10.2023
- Proficiently managed end-to-end sales order processing, installation coordination, and booking procedures, ensuring accuracy and efficiency
- Collaborated closely with sales personnel and managers to guarantee timely and precise execution of booking processes
- Effectively oversaw filter diaries, ensuring seamless paperwork processing and meticulous data entry into CRM and NAV systems for invoicing
- Led customer communication via email, addressing inquiries with professionalism and ensuring high levels of customer satisfaction
- Facilitated the swift resolution of escalated issues through effective communication with managers
- Skillfully handled diverse administrative tasks, contributing to the smooth functioning of the administrative team
- Demonstrated strong organizational skills in managing various ad hoc duties within the sales booking team, enhancing overall team productivity and efficiency
Training and Quality Manager
Doctus Software Solutions Pvt. Ltd.
Hyderabad, India
03.2018 - 02.2023
- Collaborated with senior management in brainstorming sessions to enhance productivity
- Played a key role in the recruitment process, participating in interviews to on-board skilled candidates
- Orchestrated comprehensive training programs for new recruits, ensuring their proficiency and seamless integration
- Managed meetings and correspondence, led quality and process improvement initiatives facilitating streamlined communication across the department
- Navigated client interactions adeptly, addressing concerns promptly and supporting the HR and admin departments
- Demonstrated a strong work ethic, effective time management, and excellent interpersonal skills, fostering a secure and pleasant work environment
- Safeguarded the confidentiality of sensitive client information while resolving grievances and upholding principles of equality, diversity, and integrity
Team Manager
Iscript Services Private Ltd.
Hyderabad, India
07.2016 - 12.2017
- Supervised a team of 20-30 quality analysts, medical transcriptionists, and direct uploaders, ensuring compliance with HIPAA regulations
- Conducted regular audits to ensure workflow accuracy and adherence to organizational policies
- Planned, assigned, and directed work; evaluated performance; facilitated professional development; and managed employee relations, including disciplinary actions
- Led quality and process improvement initiatives, fostering a healthy, inclusive, and equitable work environment
Healthcare Documentation Quality Controller III
Avontix Solution Private
Hyderabad, Telangana
2014.05 - 2016.06
- Proofread and edited transcribed clinical documents received from multi-specialty clinical providers. Based on my excellent performance, I was promoted to Senior Quality Controller.
- Provided feedback to the team members daily, grading the quality of files, guiding and counselling the clinical documentation transcribing team members, and clarifying their doubts so that proficiency, quality, and consistency in the workflow are maintained within TAT
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Gained strong leadership skills by managing projects from start to finish.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Quality Analyst
M-Modal Pvt. Ltd.
Hyderabad, Telangana
2011.09 - 2013.05
- Proofread and edited auto-transcribed Dictaphone medical reports from the multi-specialty clinic/hospitals around 2000 lines/day with 100% accuracy, maintaining patient confidentiality and turnaround time and uploading files directly to the provider.
- Participated in calibration sessions and interacted with other departments to ensure consistency in the quality of files.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Analyzed quality and performance data to support operational decision-making.
Proofreader
Vision 2k+ Inc
Hyderabad, Telangana
2006.03 - 2011.08
- Proofread and edited medical reports with a high degree of accuracy, handling 1500-2000 lines daily of multi-specialty clinics/hospitals and uploading files directly to the client.
- Handled a team of medical transcriptionists by mentoring, guiding, providing performance feedback, and quality controlling, thus producing high-accuracy files within TAT following HIPPA rules and regulations.
- Developed and maintained courteous and effective working relationships.
Proofreader
Transdyne Pvt Ltd
Hyderabad, Telangana
01.2003 - 07.2005
- I started my career as an on-the-job Trainee and underwent a Medical Transcription training course. I was promoted to Medical transcriptionist through Dictaphone typing for various Clinical Services with 50-55 wpm transcribing around 500-1000 lines per day based on my excellent performance. I was further promoted to Proofreader.
- Proofread transcribed documents, listened to Dictaphone recordings, and uploaded files up to 1000 lines/day to clients with 100% accuracy, maintaining TAT and patient confidentiality.
- Collaborated with editors to meet project deadlines and solicit customer feedback and transparency on work progress.
Education
Masters of Applied Business - Leadership
Unitec Institute of Technology
Mt Albert, New Zealand07.2024
Post Graduate Diploma in Business Administration - Human Resources
Symbiosis Institute of Business Management
Pune, India01.2008
Bachelors of Computer Application -
Osmania University
Hyderabad, India01.2003
Skills
- Excellent customer service
- Strong communication skills
- Good teamwork and collaboration
- Excellent managerial and leadership skills
- Strong analytical and creative skills
- 'Can-do' and 'will-do' attitude
- Cheerful and pleasant personality
- Typing speed of 55 WPM
- Detail-oriented
- Loyal and trustworthy
- Excellent knowledge of medical terminology
- Proficient in Microsoft Office: Word, Excel, PowerPoint, and Outlook
Certification
- Certified NCDA Advanced level International Certified Career Coach, Mindler in Association with NCDA and CDA (USA), 04/10/21
- CPD Accredited Care Certificate Course - 15 Standards, 06/13/22
- Certificate on Advanced Google Analytics Concepts, 09/11/24
- Inbound Marketing Certificate from Hubspot Academy, 03/11/24
References
Available upon request
Volunteer Experience
- Actively participated in Church organised community services, Hyderabad, India, 2005-2023
- Volunteer Care Assistant & Medical Receptionist, Sri Sai Hospital, Hyderabad, India, 08/01/20, 07/31/22
Languages
- English
- Hindi
- Malayalam
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
Malayalam
Native language
Malayalam
Intermediate (B1)
B1
Work Preference
Work Type
Full TimeLocation Preference
On-SiteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPersonal development programsPaid time offWork from home optionTeam Building / Company RetreatsPaid sick leaveTimeline
Checkout operator
Pak n Save
01.2024 - Current
Medical Transcriptionist
Anatomic Pathology Service (LabPlus), ADHB
10.2023 - 12.2023
Shared Services Administrator
Cristal Air International Limited t/a HRV
04.2023 - 10.2023
Training and Quality Manager
Doctus Software Solutions Pvt. Ltd.
03.2018 - 02.2023
Team Manager
Iscript Services Private Ltd.
07.2016 - 12.2017
Healthcare Documentation Quality Controller III
Avontix Solution Private
2014.05 - 2016.06
Quality Analyst
M-Modal Pvt. Ltd.
2011.09 - 2013.05
Proofreader
Vision 2k+ Inc
2006.03 - 2011.08
Proofreader
Transdyne Pvt Ltd
01.2003 - 07.2005
Masters of Applied Business - Leadership
Unitec Institute of Technology
Post Graduate Diploma in Business Administration - Human Resources
Symbiosis Institute of Business Management
Bachelors of Computer Application -
Osmania University
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