Shibin Varghese
Lower Hutt,WGN
Summary
Dynamic Sales Consultant with Prosegur Foreign Exchange LTD, adept at driving revenue through strategic upselling and exceptional customer service. Proven expertise in account reconciliation and compliance monitoring, complemented by strong analytical thinking. Successfully fostered client relationships, enhancing loyalty and achieving sales targets through effective problem-solving and team collaboration.
Overview
13
13
years of professional experience
Work History
Sales Consultant
Prosegur Foreign Exchange LTD
Wellington CBD, Wellington
09.2025 - Current
- Worked with fellow sales team members to achieve group targets.
- Developed and maintained relationships with clients to increase sales revenue.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
Analyst for Payments Team (UK,USA, France & Nordic countries)
Conduent
02.2023 - 12.2024
- Handling all vendor and client queries regarding end to end process activities.
- Taking up projects to reduce the cost and time in processing.
- Supervising the team on their daily activities and reporting any issues with the team lead.
- Act as an internal auditor, to identify the errors prior to the occurrence.
- Act as a bridge between the team and the client.
- Daily, weekly and monthly reporting to Team lead regarding the allocation and performance of the team members.
- Monitoring all the control points to avoid any breaches.
- Preparing weekly and monthly OLR reports for the UK.
- Handling all vendor and client queries regarding end to end process activities and escalating the unresolved queries to BU.
- Training the team on any new activities and processes as per BU requirements.
- Presenting Root Cause Analysis for any critical incident happening in the team.
- Getting the reports for weekly and monthly calls with the clients on all the payment activity for the regions UK, BTN, France & Nordics.
- Processing of manual and bulk payments for the UK and bank uploads.
Financial Analyst for Payments team (CEA countries & SAFA)
Infosys BPM Ltd
08.2021 - 01.2023
- Create a payment proposal to pick the invoices processed in SAP on the basis of a prefixed payment calendar.
- Preparing weekly and monthly OLR reports for the CEA countries.
- Monthly reconciliation of vendor statements.
- Clearing open bank items.
- Daily audit to identify the duplicate vouchers and invoices.
- Acting as an intermediary between the client and the vendors.
- Handling all vendor and client queries regarding end to end process activities.
- Taking charge of weekly calls with the respective countries to discuss issues related to past due invoices.
- Take necessary actions and follow ups to release payments in time for discount vouchers in order to obtain the maximum discount.
- Daily, weekly and monthly reporting to Team lead regarding the allocation and performance of the team members.
- Posting and allocation of payment processes.
Assistant Branch Supervisor
Lulu International Exchange LLC
12.2015 - 12.2019
- Met budget targets through successful approaches to monitoring expenses and controlling costs.
- Brought in new business with effective prospecting and networking abilities.
- Established rapport with individual or business customers to provide individualized assistance and maintain loyalty.
- Handling all the branch operations and administration.
- Ensuring all the activities are followed as per the Standard Operation Procedure.
- Acting as the branch compliance officer thus raising SAR and reporting AML activities.
- Maintained customer satisfaction using relationship-driven approaches and strong conflict mediation skills.
- Preparing and monitoring monthly targets on a daily basis and taking corrective action.
- Recruited, and trained branch operations personnel and managed performance evaluations.
- Controlled risk with effective approval and rejection processes.
- Enhanced team performance by recruiting, hiring and training qualified staff members.
- Secured assets, records and securities using clear custody and control procedures.
- Assisted customers with sales and service needs.
- Developed and implemented control policies to mitigate risks while enhancing compliance with regulatory agencies.
- Coordinated with department leads to promote adherence to new standards and updated requirements.
Customer Service Executive
Standard Chartered Bank
02.2013 - 10.2015
- Managing all transactions related to outward / inward telegraphic transactions and other financial transactions.
- Drove sales and consistently contributed to sales growth initiatives impacting branch profitability.
- Cultivated culture of accountability, providing clear expectations and effective performance management rooted in observing, recognizing, and coaching.
- Sought opportunities for account growth and new business by attending industry conventions and networking with service leaders.
- Preparing MIS of AML activities, SAR, Counterfeit notes.
- Improved revenue streams from existing customers by reaching out with new offers.
- Ensuring that every customer is equally served with the same quality.
- Making sure all the colleagues are performing with the same efficiency and the customers are taken care of properly.
- Assessed customer needs through extensive strategic reviews of account data and summary reports.
- Repaired trust and recaptured loyalty of upset customers using excellent conflict management and problem-solving abilities.
- Achieved or exceeded customer expectations through effective management of communications, conflict resolution, and compliance on deliverables.
Education
Masters of Business Administration - HR & Marketing
MG University
Kerala01.2012
Bachelor of Commerce - Accountancy
MG University
Kerala01.2009
Skills
- Account reconciliation
- Accounts payable
- AML & CFT
- Analytical thinking
- Anti-money laundering
- Audit coordination
- Complaint resolution
- Compliance monitoring
- Critical thinking
- Customer service
- Internal controls
- Operations support
- Problem solving
- Task prioritisation
- Team management
- Time management
References
Referees available on request
Timeline
Sales Consultant
Prosegur Foreign Exchange LTD
09.2025 - Current
Analyst for Payments Team (UK,USA, France & Nordic countries)
Conduent
02.2023 - 12.2024
Financial Analyst for Payments team (CEA countries & SAFA)
Infosys BPM Ltd
08.2021 - 01.2023
Assistant Branch Supervisor
Lulu International Exchange LLC
12.2015 - 12.2019
Customer Service Executive
Standard Chartered Bank
02.2013 - 10.2015
Masters of Business Administration - HR & Marketing
MG University
Bachelor of Commerce - Accountancy
MG University