Shifali Singh
Auckland,AUK
Summary
Multi-skilled professional with strong commercial intelligence, offering experience and knowledge across a wide range of business areas. Motivated, focused, disciplined and driven to complete all tasks to a high standard. Solutions focused, consistently exceeds targets and KPIs. Places a strong emphasis on developing high performing teams and offers strong managerial skills. Maintains up to date knowledge of industry trends and excels in developing new initiatives to drive sales results. Experienced managing up to 10 multidisciplinary staff. Recognized for being positive, enthusiastic, reliable and confident. Industrious with good discipline, commercially aware and makes a point of being a positive role model for businesses. Embraces change and is a forward thinker with outstanding communication skills.
Overview
14
14
years of professional experience
Work History
Retail Consultant to Store Leader
Travelex Currency Exchange
01.2023 - Current
- Handling foreign exchange transactions for the customers at the airport.
- Assist prospective customers with their product selections and then proceed to close sales.
- Perform cash handling accurately.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Property Document Coordinator
Auckland Council
02.2022 - 12.2022
- Scanned various documents, coded files with a high level of accuracy and filed digitally
- Processed paper documents for archiving – entered information into the internal database
- Provided training on internal systems to newly recruited staff
Housekeeping Supervisor to Assistant Housekeeping
Sudima Hotel, Airport
12.2019 - 02.2022
- Prepare room attendants assignment sheets using Sudima HMS System
- Daily log-in and tagging of all the lost and found items into the system and cabinet
- Assisting in daily team member briefing
- Assign Guest Rooms and Common Areas to Housekeeping Staff
- Inspect Rooms and Common Areas for Cleanliness
- Hire, Train, and Discipline Housekeeping Staff
- Order Cleaning Supplies
- Create Employee Schedules
- Give Regular Reports to Senior Hotel Management.
Housekeeping Supervisor
Hilton Hotels & Resorts - Auckland
10.2010 - 12.2019
• Follow up on the work performance of outsourced and in-house turndown and room attendants.
• Assisting in daily team member briefing.
• Keeping and updating the guest history records for personalized service.
• Preparing and managing the duty rosters. • Stock management – ordering and stock takes.
Education
Bachelor of Arts -
Indira Gandhi University
Delhi India Diploma in Computers -
Lal Bahadur Shastri Insititute
Delhi India Skills
- Problem Solving
- Customer Service
- Collaborative Teamwork
- Data Entry
- Preparing Business Documents
- Office Administration
- Operations Management
- People Leadership
- Records Management
- Time & Workload Prioritization
- Cross-functional Collaboration
- Knowledge Sharing
PROFESSIONAL ACHIEVEMENTS
Travelex: Increased sales by 20% in a 12-month period by moving the marketing budget online, which attracted new customers – initiated a monthly lucky draw scheme and movie ticket deals, and contacted former customers to bring them back to the store.
Auckland Council: As Property Documents Coordinator, was a member of a team of 10 that were given a target of completing the project in two years – 80% of the project was completed within a couple of months, was recognised as the team’s top performer and assigned the job of training new staff.
CAREER SUMMARY
Retail Sales Consultant to Store Leader Travelex currency Exchange
2023- Present
Property Document Coordinator Auckland Council, Auckland
2022 – 2022
Housekeeping Supervisor to
Assistant Housekeeping Manager Sudima Hotel at Airport
2019 – 2022
Room attendant to Supervisor Hilton hotels and resorts
2010-2019
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Retail Consultant to Store Leader
Travelex Currency Exchange
01.2023 - Current
Property Document Coordinator
Auckland Council
02.2022 - 12.2022
Housekeeping Supervisor to Assistant Housekeeping
Sudima Hotel, Airport
12.2019 - 02.2022
Housekeeping Supervisor
Hilton Hotels & Resorts - Auckland
10.2010 - 12.2019
Bachelor of Arts -
Indira Gandhi University
Diploma in Computers -
Lal Bahadur Shastri Insititute
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