Shifan Rafique
Auckland,AUK
Summary
To excel as an IT Project Manager, utilizing multifaceted skills in project management, coordination, and agile methodologies to lead cross-functional teams, drive project success and achieve strategic objectives in a dynamic and challenging environment.
Overview
18
18
years of professional experience
9
9
Certifications
Work History
PARKING SERVICES TECHNICIAN
CAREPARK NEW ZEALAND LIMITED
02.2024 - Current
- Promoted to casual car park technician in September 2023 after starting as car park attendant in November 2019
- Began employment in February 2024 as full-me Parking Services Tech
- Install, service and maintain parking equipment such as pay stations, gates and signage
- Troubleshoot equipment malfunctions and perform repairs or coordinate with vendors for technical support as needed
- Collect and maintain accurate records of parking-related data
- Prepare reports summarizing parking activity, trends, and performance metrics for management review and decision-making purposes
- Analyze data to identify areas for improvement and recommend strategies to optimize parking operations and revenue generation
- Create asset management system for parking machines
- Create network map for existing system
- Effective communication with stakeholders
- Conduct regular reviews and internal audits to ensure continuous improvement and potential system misuse.
BUSINESS DEVELOPMENT MANAGER
NZ MOBILES
04.2023 - 10.2023
- Develop sales growth strategies and plans
- Contract Management and customer complaint/issue management
- Research and development
- Monitor and Control system effectiveness, Sales reporting and analysis.
IT PROJECT CONSULTANT
CYBERLINK IT SERVICES
09.2016 - 06.2019
- Provide expert guidance on project planning, execution, and management within IT domain
- Collaborate with stakeholders to define project objectives, develop strategies, and implement solutions that align with organizational goals
- Additionally, oversee project progress, mitigate risks, and ensure successful delivery within budget and timeframe constraints
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Major Achievements: Successfully delivered complex projects across wide range of disciplines
- Acted as IT Consultant for Excellence Generation LLC Dubai project for Critical Application (NZ$125K)
- Successfully delivered software integration projects and short-term IT systems implementations
- Developed lucid user and training documentation and conducted formal training classes for all project members.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
DELIVERY MANAGER - UAE & QATAR
SYMBIOSIS TECHNOLOGY
04.2012 - 08.2016
- I began my journey as an IT Business Analyst in 2012 and was subsequently entrusted with role of Delivery Manager for UAE and Qatar in 2015
- As a Delivery manager, oversee the successful delivery of IT projects, ensuring they meet quality standards, deadlines, and budget constraints
- Coordinate with stakeholders, project managers, and technical teams to prioritize tasks, allocate resources, and mitigate risks throughout the project lifecycle
- Additionally, was responsible for maintaining clear communication channels and providing regular updates to key stakeholders on project progress and milestones.
- Managed relationships with key stakeholders to ensure smooth project deliveries and overall satisfaction.
- Acted as a liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
PROJECT COORDINATOR -PMO
KHALIFA UNIVERSITY - FORMERLY MASDAR INSTITUTE OF SCIENCE & TECHNOLOGY
08.2011 - 03.2012
- Support Project Management Office (PMO) in overseeing project portfolios and ensuring alignment with organizational objectives
- Maintain project documentation, track project schedules, budgets, and resources, and facilitate communication between project managers, stakeholders, and other PMO team members
- Additionally, assisted in developing and implementing project management methodologies, processes, and standards to enhance project efficiency and effectiveness
- Support project managers in organizing, coordinating, and monitoring IT projects from initiation to completion, including scheduling meetings, documenting project progress, tracking tasks and deliverables, and facilitating communication among team members and stakeholders
- Assisted in budget management, resource allocation, and risk assessment to ensure successful execution of projects within established timelines and budget constraints.
TECHNICAL PROJECT COORDINATOR (IT DEMAND MANAGEMENT & STRATEGIC INITIATIVES)
ABU DHABI ISLAMIC BANK
03.2010 - 08.2011
- Assessing project requests, prioritizing them based on organizational objectives, and allocating resources accordingly
- Coordinate with stakeholders to gather project requirements, develop project plans, and ensure timely execution of strategic initiatives.
- Monitor project progress, track key performance indicators, and provide regular updates to stakeholders to support informed decision-making
- Support project managers in organizing, coordinating, and monitoring IT projects from initiation to completion, including project estimation, scheduling meetings, documenting project progress, tracking tasks and deliverables, and facilitating communication among team members and stakeholders
- Additionally assisted in budget management, resource allocation, conflict resolution and risk assessment to ensure successful execution of projects within established timelines and budget constraints.
SOFTWARE ENGINEER
LISEC SOFTWARE MIDDLE EAST
08.2006 - 12.2009
- Responsibilities encompass leading ERP and GPS (Glass Processing System) implementation projects, and offering service, testing, and training support
- Also tasked with deploying Linux and Windows servers, configuring VMware setups, and overseeing IT infrastructure, including Windows Desktop Hardware, Servers, CISCO networking, cabling, and IT Security.
- Analyzed proposed technical solutions based on customer requirements.
Education
Master of Science - IT Project Management
Auckland University of Technology
Auckland, AUK07.2020
MBA - Marketing & Operations, Production & Decision Scie
Xavier's Labour Relations Institute - XLRI School of Management, India
Jamshedpur, India03.2014
Bachelor of Technology - Computer Science & Engineering
Mahatma Gandhi University, India
Kerala, India07.2006
Skills
- MS Project
- Ms Visio
- Tableau
- Jira
- Power BI
- Advanced Excel
- Business Analytics with Excel
- Data Analysis & Visualization with Python
Certification
- Certified Scrum Master
- Prince 2 Practitioner
- ITIL V3 Foundation
- ISO 22301 - CLIP- Lead Implementer
- ISO 9001:2008 - Internal Auditor
- CCNA
- PMP
- SAP BASIS 4.7
- MCTS, MCSE
Volunteer Experience
- Covid Relief Camp - MSS Dubai (2020-2021)
- Iftar distribution - College Alumni - Dubai, UAE - During the holy month of Ramadan
- Disaster Management Team - Kerala Flood Disaster Management, Thrissur, Kerala (July 2018)
- Pain & Palliative Care Assistant - Health Care Institute Kodungallur, Kerala, India. Semester breaks (2002-2006)
Affiliations
- IT Professionals- New Zealand
- Scrum Alliance
- ITPF - Information Technology Professionals Form
- PMI - Project Management Institute
Licenses
Full New Zealand Drivers Licence
Hobbies and Interests
Travelling, Badminton, cooking & learning the latest technologies
Personal Information
Visa Status: Open Work Visa (July 2025)
References
Provided upon request
Timeline
PARKING SERVICES TECHNICIAN
CAREPARK NEW ZEALAND LIMITED
02.2024 - Current
BUSINESS DEVELOPMENT MANAGER
NZ MOBILES
04.2023 - 10.2023
IT PROJECT CONSULTANT
CYBERLINK IT SERVICES
09.2016 - 06.2019
DELIVERY MANAGER - UAE & QATAR
SYMBIOSIS TECHNOLOGY
04.2012 - 08.2016
PROJECT COORDINATOR -PMO
KHALIFA UNIVERSITY - FORMERLY MASDAR INSTITUTE OF SCIENCE & TECHNOLOGY
08.2011 - 03.2012
TECHNICAL PROJECT COORDINATOR (IT DEMAND MANAGEMENT & STRATEGIC INITIATIVES)
ABU DHABI ISLAMIC BANK
03.2010 - 08.2011
SOFTWARE ENGINEER
LISEC SOFTWARE MIDDLE EAST
08.2006 - 12.2009
Master of Science - IT Project Management
Auckland University of Technology
MBA - Marketing & Operations, Production & Decision Scie
Xavier's Labour Relations Institute - XLRI School of Management, India
Bachelor of Technology - Computer Science & Engineering
Mahatma Gandhi University, India
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