Shiho Susa
AUK,Onehunga
Summary
For approximately 3 years, I have been engaged in customer service roles, including cafe management, sweets production and sales, and gym reception. I mastered high-level and meticulous customer service demanded in Tokyo, earning high praise from customers. I enjoy working in a team and have built strong relationships not only with customers but also with colleagues through effective communication.
Overview
4
4
years of professional experience
Work History
Cafe Worker
BALNIBARBI
08.2017 - 08.2018
- Served food and beverages promptly with focused attention to customer needs.
- Communicated with customers from around the world using English and Japanese
- Provided attentive and efficient customer service to a large audience at a wedding venue accommodating over 100 people simultaneously.
Sales and Production of Taiyaki（Japanese Pancake）
Kuriko
01.2017 - 08.2018
・Experienced precise and considerate customer service and cashier duties at a highly popular establishment with long queues.
・Produced approximately 100 Taiyaki in one hour with precision.
- Maintained clean and organized dining areas to uphold shop hygiene standards.
Receptionist
ASICS Sports Complex Corporation
09.2020 - 03.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Served food and beverages, inquiring about any special dietary needs or preferences from customers.
Education
Bachelor of International Social Scienses - Environmental Studies
Gakushuin University
Tokyo, Japan03.2021
Skills
- Food Service Standards
- Order Processing
- Customer Service
- Excellent Communication
Timeline
Receptionist
ASICS Sports Complex Corporation
09.2020 - 03.2021
Cafe Worker
BALNIBARBI
08.2017 - 08.2018
Sales and Production of Taiyaki（Japanese Pancake）
Kuriko
01.2017 - 08.2018
Bachelor of International Social Scienses - Environmental Studies
Gakushuin University
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