Shiju Antony
127 Nixon Street, Hamilton East,WKO
Summary
Enthusiastic & professional Guest-oriented Hotel Manager offering more than 15 years of International experience in the Hospitality and tourism industries. Successful management background at reputable hotels and resorts, also experienced in both sales and marketing. Well-educated and self-assured with superior communication skills.
Overview
19
19
years of professional experience
Work History
Hotel Manager
Quest Hotels, Hamilton (Two Hotels)
05.2021 - Current
- Managing day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Regularly analyzing guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handling guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Conducting regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
- Establishing a positive work culture that promoted teamwork, collaboration, and employee morale.
- Increasing guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Implementing revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Managing hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
- Monitoring safety procedures to ensure a secure environment for both guests and employees.
- Increasing customer service ratings through personable service.
- Developing comprehensive emergency response plans to prioritize safety during crisis situations.
- Coordinating renovations projects, minimizing disruptions to guests while improving the overall aesthetic of the property.
- Collaborating with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
- Hire and train new employees, demonstrating best methods for serving clients and guests.
Duty Manager
Heartland Ambassador Hotel
06.2019 - 05.2021
- Front Office Duty manager
Operations Manager
Park Ave Residence
10.2017 - 05.2019
- Operations Manager covering all aspects of Day-To-Day Hotel Operations
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Front Office Manager
Reflections Hotel Dubai
08.2014 - 02.2016
- Front Office Manager, having sole responsibility of the Department including staff Hiring and training
Senior Front Office Duty Manager
Flora Grand Hotel
03.2012 - 03.2014
Duty Manager
Emirates Grand Hotel
01.2010 - 02.2012
Front Office Duty Manager
Shangri La Hotel
01.2005 - 02.2008
Education
Degree in Hotel Management - Hotel Management
Shevaroys Institute
Yercaud, Tamil Nadu, IndiaPost Graduate Diploma in Business Management - Business & Hotel Management
Whitireia Polytechnic
Auckland, New Zealand09.2017
Skills
- Guest complaint resolution
- Guest services management
- Guest Relations Management
- Cash Handling
- Staff Scheduling
- Interpersonal communications
- Staff Training
- Quality Assurance
- Outstanding communication skills
- Staff Supervision
- Reservations Management
- Strategic planning and analysis
- Employee Development
- Talented leader
- Property Management Systems
- Vendor interaction
- Revenue Generation
- Training and mentoring
- Guest experiences
- Employee Performance Reviews
- Project Oversight
- Brand Management
- Rooms division management
- Customer Service
- Computer Skills
- Inventory Management
- Hotel operations
- Decision-Making
- Work Planning and Prioritization
- Budget Implementation
- Payment Processing
- Interviewing and Hiring
- Operational Efficiency
- Group Bookings
- Safety Procedures
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Native or Bilingual
Tamil
Native or Bilingual
Arabic
Elementary
Timeline
Hotel Manager
Quest Hotels, Hamilton (Two Hotels)
05.2021 - Current
Duty Manager
Heartland Ambassador Hotel
06.2019 - 05.2021
Operations Manager
Park Ave Residence
10.2017 - 05.2019
Front Office Manager
Reflections Hotel Dubai
08.2014 - 02.2016
Senior Front Office Duty Manager
Flora Grand Hotel
03.2012 - 03.2014
Duty Manager
Emirates Grand Hotel
01.2010 - 02.2012
Front Office Duty Manager
Shangri La Hotel
01.2005 - 02.2008
Degree in Hotel Management - Hotel Management
Shevaroys Institute
Post Graduate Diploma in Business Management - Business & Hotel Management
Whitireia Polytechnic
Similar Profiles
Margie PalimaMargie Palima
Public Area Cleaner at Quest Apartment HotelsPublic Area Cleaner at Quest Apartment Hotels
Sandhya PoudelSandhya Poudel
Housekeeping Room Attendant at Quest Apartment HotelsHousekeeping Room Attendant at Quest Apartment Hotels
Varinder KaurVarinder Kaur
Housekeeping Attendant at Quest HotelsHousekeeping Attendant at Quest Hotels