Shikha Sharma
Hamilton,Waikato
Summary
Proven Administrator with a track record of enhancing operational efficiency at Redicare Family Practice. Skilled in MS Office and adept at fostering strong relationships, demonstrated through leadership in team building. Achieved significant improvements in document management and customer satisfaction, showcasing a commitment to excellence and attention to detail. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
6
6
years of professional experience
Work History
Manager
Pizza Hut
04.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Administrator
Redicare Family Practice
02.2019 - 03.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Collected, arranged, and input information into database system.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Computerized office activities, maintained customer communications..
- Generated reports to suggest corrective actions and process improvements.
- Completed forms and reports to facilitate admission, transfer or discharge.
ECE Reliever
Evolve Education Group
04.2018 - 03.2019
- Developed strong relationships with parents through regular communication, involving them in their child''s education process.
- Maintained fun, interactive, clean and well-organized classroom.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching skills continually.
- Collaborated with colleagues to develop a cohesive curriculum, ensuring continuity and consistency across grade levels.
- Organized extracurricular activities for students, promoting social skills development and positive school culture.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Verified daily care of children by following licensing guidelines and implementing company standards.
Customer Service Representative
Gull / Waitomo
03.2018 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Master of Arts - English Language And Literature
Guru Nanak Dev University
India06.2013
B.Ed - Bachelors Of Edication
Guru Nanak Dev University
India04.2012
Bachelor of Arts - Elective English
Guru Nanak Dev University
India05.2009
Skills
- Customer Service
- Attention to Detail
- Recordkeeping and File Management
- Office Administration
- Administrative Support
- MS Office
- Decision-Making
- Documentation And Reporting
- Team Building and Leadership
- Personable and Approachable
- Document Management
- Scheduling
- Relationship Development
- Deadline Adherence
- Flexible Schedule
- Multi-Line Phone Systems
- Typing Speed
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Urdu
Professional Working
Timeline
Manager
Pizza Hut
04.2023 - Current
Administrator
Redicare Family Practice
02.2019 - 03.2024
ECE Reliever
Evolve Education Group
04.2018 - 03.2019
Customer Service Representative
Gull / Waitomo
03.2018 - 01.2019
Master of Arts - English Language And Literature
Guru Nanak Dev University
B.Ed - Bachelors Of Edication
Guru Nanak Dev University
Bachelor of Arts - Elective English
Guru Nanak Dev University