Shikhal Sidhart Lal
Greymouth,WTC
Summary
Friendly, reliable, and conscientious person who can work supervised, unsupervised and part of a team. Highly motivated and hardworking, who always goes the extra mile to perform a given task. Have excellent communication and interpersonal skills. Manage time effectively and willing to learn new things along the path.
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
12
12
years of professional experience
Work History
Cashier and Forecourt Attendant
Gas Kaurilands
01.2012 - 11.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Sales Merchandiser
Goodman Fielder NZ
12.2012 - 04.2016
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Established strong vendor relationships to maintain and support business.
Delivery Driver
PBT Couriers
05.2016 - 07.2016
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Sheetmetal Fabricator/General Warehouse Assistant
Calvary Sheetmetal Ltd
07.2016 - 11.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Consistently lifted materials weighing as much as 20 kgs.
- Performed general housekeeping and cleaning tasks.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Fabricated goods with both CNC and hand fabrication within timely manner.
- Supervised in different sites like apartments, restaurants and commercial buildings.
Night Shift/Day Shift Supervisor
Bidfresh Avondale
01.2021 - 06.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Restaurant Manager
KFC St Lukes
06.2022 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Increased Sales by 20% by training individuals on complementary sales.
- Reduced wastage by 30% and labour hours by 10% by planning ahead and personally being involved on floor.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
Diploma - management
Kiwi Institute of Training And Education
10 Turner Street, Auckland CBD, Auckland 101012.2011
NCEA - Accounting And Computer Science
Kelston Boys High School
78 Archibald Road, Kelston12.2010
Skills
- POS Systems Operations
- Service Minded
- Product and Service Sales
- Complex Problem-Solving
- Conflict Resolution
- Training and Development
- Inventory Management
- Coaching and Mentoring
- Adaptable and Flexible
- Staff Training
- Time Management Skills
- Merchandising
Accomplishments
Obtained Food Safety Certificate
Current First Aid Certificate
Timeline
Restaurant Manager
KFC St Lukes
06.2022 - Current
Night Shift/Day Shift Supervisor
Bidfresh Avondale
01.2021 - 06.2022
Sheetmetal Fabricator/General Warehouse Assistant
Calvary Sheetmetal Ltd
07.2016 - 11.2020
Delivery Driver
PBT Couriers
05.2016 - 07.2016
Sales Merchandiser
Goodman Fielder NZ
12.2012 - 04.2016
Cashier and Forecourt Attendant
Gas Kaurilands
01.2012 - 11.2012
Diploma - management
Kiwi Institute of Training And Education
NCEA - Accounting And Computer Science
Kelston Boys High School
Leisure
Enjoy playing outdoor sports for family fun and also play soccer as part of a team.
Like swimming with whole whanau, spa and sauna, helps me relax and enjoy quality time.
Referee
Calvary SheetMetal Ltd
Tony Rawlinson
Director
021949903
Bidfresh Avondale
Chris Simpson
Operations Manager
0277058627
KFC
Saya Musku
Area Manager
0272533694
Goodman Fielder NZ
Harmandeep Singh
Supervisor
harmandeep.singh@goodmanfielder.co.nz
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