Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shiloh Aloiai

Tokoroa

Summary

I am a dynamic retail professional with a proven track record across all customer service roles. I am a hardworking, reliable, and ambitious person with a positive outlook on the tasks I perform; I am also very eager to learn new things and I like to challenge myself to overcome any work-related obstacles I may come across.

I am also able to work well with others and become a productive and innovative team member; on the other hand, I can also perform equally well independently or with minimal supervision. I have good experience towards interacting and communicating with people with diverse cultures and ages, I can adapt to any situation that may arise and do so with diplomacy, maturity and respect to my fellow colleagues.

I strongly believe I add value and contribute significantly to all roles I have been offered.

Overview

5
5
years of professional experience

Work History

Retail Worker

K & K Fashion
10.2020 - 08.2021
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Enhanced customer satisfaction by providing personalized assistance and product recommendations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
  • Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively.
  • Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
  • Collaborated with team members to execute store promotions and sales events, driving revenue growth.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Wrapped, boxed and weighed bakery department products.

Makeup Artist

Freelancing
11.2016 - 01.2021
  • Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
  • Sanitized makeup tools to avoid spread of infection.
  • Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
  • Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Prepared skin for makeup application by cleaning, moisturizing and priming.
  • Increased customer loyalty through exceptional service and tailored makeup applications.
  • Assessed customer skin tone and complexion to determine appropriate products and materials to use.
  • Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
  • Conducted consultations to understand client's desired look.
  • Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
  • Adapted quickly to emerging makeup trends, keeping services relevant and appealing to broad client base.
  • Mentored junior makeup artists, sharing expertise to elevate overall quality of service provided by team.
  • Used social media platforms to promote salon and services.
  • Developed loyal following of clients by providing high-quality services.
  • Styled hair, makeup and nails for customers for special events and occasions.
  • Answered phone calls and emails to schedule client appointments.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Sales Associate

Duty Free, International
06.2019 - 05.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative

KFC
02.2017 - 09.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Retail Sales Associate

Torpedo7
01.2017 - 08.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Greeted customers and provided outstanding customer service.
  • Coordinated with stock team to expedite restocking of high-demand items.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Streamlined checkout process, reducing wait times and improving customer satisfaction.
  • Collaborated with team members to meet daily sales targets, contributing to overall store success.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Education

Tokoroa High School
Aorere Collage

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Time management
  • Cash handling
  • Customer engagement
  • Retail sales
  • Reliability and punctuality
  • Store opening and closing
  • Money handling
  • Cash register operation
  • Professional appearance
  • Stocking and receiving
  • Phone etiquette
  • POS system operations
  • POS system operation
  • Display setup
  • Product recommendations
  • Order processing
  • Brand representation
  • Upselling strategies
  • Fitting room maintenance
  • Cash drawer balancing
  • Price tagging
  • Upselling and cross selling
  • Discount application
  • Calm demeanor
  • Gift card management
  • Sell souvenirs
  • Dressing room support
  • Backroom organization
  • Stockroom safety procedures
  • Sales goal achievement
  • Team cooperation

Timeline

Retail Worker

K & K Fashion
10.2020 - 08.2021

Sales Associate

Duty Free, International
06.2019 - 05.2020

Customer Service Representative

KFC
02.2017 - 09.2018

Retail Sales Associate

Torpedo7
01.2017 - 08.2018

Makeup Artist

Freelancing
11.2016 - 01.2021

Tokoroa High School

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Shiloh Aloiai