SHILPA VERMA
New Lynn,AUK
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Highly proactive manager with almost 3 years of experience in team leadership in Hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
O & Bowl New Lynn
02.2021 - Current
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained effective supply levels by monitoring and reordering food stock.
Front Counter Service
Shamiana Restaurant
01.2020 - 02.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Graduate Diploma - Business Management
North Tec
Auckland06.2022
Skills
- Customer Engagement
- Recruitment
- Point of Sale (POS) System Operation
- Staff Management
- Schedule Coordination
- Customer-Oriented
- Inventory Control and Record Keeping
- Problem Solving
Timeline
Restaurant Manager
O & Bowl New Lynn
02.2021 - Current
Front Counter Service
Shamiana Restaurant
01.2020 - 02.2021
Graduate Diploma - Business Management
North Tec
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