Shilpa
Papakura
Summary
A highly motivated and customer-focused professional with over seven years of experience in customer service, sales support, and administrative roles. Adept at managing customer inquiries, processing orders, handling client accounts, and assisting sales teams to achieve business goals. Known for my strong problem-solving abilities, multitasking skills, and thriving in fast-paced environments. Proficient in the Microsoft Office Suite and multilingual in English, Hindi, and Punjabi. Eager to contribute my expertise to a dynamic organization, enhancing customer satisfaction, and driving business growth through efficient and effective support.
Overview
10
10
years of professional experience
Work History
Customer Service Administrator
Guru Foods
05.2023 - 12.2024
- Responded to customer inquiries via phone and email, ensuring high levels of satisfaction
- Managed order processing, updates, and resolution of delivery issues
- Maintained accurate customer records, processed invoices, and managed data entry
- Collaborated with sales, accounts, and logistics teams to streamline operations
- Addressed customer complaints, providing effective solutions in a timely manner
Distribution Supervisor
The Pure Food
04.2022 - 05.2023
- Managed customer orders, processing, and fulfilment, ensuring on-time deliveries
- Assisted with sales support activities, including order tracking and customer follow-ups.
- Resolved customer complaints and provided effective solutions to improve satisfaction.
- Trained and onboarded new employees to improve operational efficiency.
- Coordinated logistics and inventory management to maintain stock levels.
Assistant Manager
Jeepney
09.2018 - 08.2022
- Developed and managed shift schedules
- Oversee kitchen and wait staff, providing support as needed
- Maintained daily records, order supplies, and conduct stock checks
- Addressed customer inquiries and resolved complaints professionally
- Delivered exceptional customer service to enhance satisfaction
- Promoted and marketed the business to drive growth
- Identified and resolved issues efficiently
Customer Experience Administrator
Fishpond/World Front
01.2016 - 07.2017
- Responded to high-volume customer inquiries via online channels, ensuring timely resolutions
- Assisted customers with order processing, tracking, and refunds
- Collaborated with the regulatory team to ensure compliance with customer policies
- Maintained detailed customer interaction logs for accurate record-keeping
Administrator & Dispatcher
Star Taxi Group
06.2015 - 01.2016
- Streamlined the data entry process, including updating driver and vehicle information
- Managed incoming calls and efficiently dispatched jobs
- Responded to general inquiries via telephone and email
- Coordinated driver payouts and handled cash transactions
- Processed Visa vouchers, taxi charges, and EFTPOS payouts
- Maintained accurate records of job data and transactions
Education
Level 7 Diploma - Business
Aspire2 International
Auckland, NZ11.2018
Level 6 Diploma - Business
New Zealand Institute of Technology Training
Auckland, NZ09.2016
Level 5 Diploma - Business
Whitireia Community Polytechnic College
Auckland, NZ09.2015
Skills
- Customer Service
- Admin Support
- Order Processing
- Account Management
- Microsoft Office Suite
- Excel
- Word
- PowerPoint
- Strong Verbal Communication
- Strong Written Communication
- Problem-Solving
- Complaint Resolution
- Data Entry
- Documentation Management
- Inventory Coordination
- Logistics
- Multilingual
- Fluent in English
- Fluent in Hindi
- Fluent in Punjabi
References
Available on Request
Personal Information
Hobbies: I have actively participated in organizing and executing college events, successfully leading teams to achieve their objectives. In my free time, I enjoy traveling and exploring new cuisines through cooking.
Timeline
Customer Service Administrator
Guru Foods
05.2023 - 12.2024
Distribution Supervisor
The Pure Food
04.2022 - 05.2023
Assistant Manager
Jeepney
09.2018 - 08.2022
Customer Experience Administrator
Fishpond/World Front
01.2016 - 07.2017
Administrator & Dispatcher
Star Taxi Group
06.2015 - 01.2016
Level 7 Diploma - Business
Aspire2 International
Level 6 Diploma - Business
New Zealand Institute of Technology Training
Level 5 Diploma - Business
Whitireia Community Polytechnic College
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