Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic
SHILPA DEWAN

SHILPA DEWAN

Franz Josef,WTC

Summary

Professional in food and beverage industry with proven experience in streamlining operations and enhancing guest satisfaction for over 9 years. Known for strong leadership and ability to foster team collaboration, adapting swiftly to changing needs and priorities. Expertise includes staff training, inventory management, and ensuring compliance with health and safety standards. Valued for reliability and consistent achievement of results in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Food and Beverage Supervisor

Scenic Hotel Franz Josef Glacier
09.2023 - Current
  • Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery
  • Delivered hands-on service for 5-course degustation menus, ensuring precise timing, presentation, and guest satisfaction
  • Managed, trained, and scheduled front-of-house staff, ensuring proper coverage and consistent service standards
  • Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques
  • Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams


F & B Supervisor

Scenic Southern Cross
11.2022 - 08.2023
  • Overseeing the day to day operations in Food & Beverage department
  • Provided supervision, training and guidance to food and beverage attendants
  • Experienced in table d’hôte (TDH) service
  • Arranging and setting tables
  • Taking orders and serving food and beverages
  • Working closely with kitchen team

Health care Assistant

Ranui Rest Home
02.2022 - 11.2022
  • Maintained clean and well- organized environment for client happiness and safety
  • Improved patient outlook and daily living through compassionate care
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries
  • Followed care plan and directions to administer medications
  • Aided with mobility and independence for disabled individuals and continually monitored safety

Checkout Operator

PAK'nSAVE
11.2021 - 02.2022
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided exceptional service to customers, promptly addressing concerns and answering inquiries.

Food and Beverage Attendant and Room Attendant

Mercure Queenstown Resort
09.2020 - 11.2021
  • Assembled and served meals according to specific guest requirements
  • Set tables for upcoming meal according to food service guidelines manual
  • Maintained dining and food service areas to maximize safety and cleanliness
  • Trained newly hired room attendants on company policies, cleaning procedures and customer service techniques
  • Employed deep-cleaning techniques for areas in need of additional sanitation

Food and Beverage Attendant

Capital Grill Restaurant and Bar
07.2017 - 07.2018
  • Greeted guests with friendliness and professionalism
  • Provided exceptional service that reflected restaurant standards and core values
  • Maintained presence throughout meals to assist guests with additional food and beverage requests as needed
  • Effectively multitasked within fast-paced environment

Education

Graduate Diploma - Hotel Management

Southern Institute of Technology
12.2020

Bachelor of Business Hospitality Management - HONS

Mid Valley International College
07.2018

Intermediate Level (10+2) - Hotel Management

Campion Kathmandu Higher Secondary School
01.2013

Skills

  • Opening and closing procedures
  • Allergen awareness
  • Beverage making
  • Fine-dining expertise
  • Ordering supplies
  • Bar management
  • Table service
  • Inventory management
  • Staff supervision
  • Food safety compliance
  • Customer service
  • Food and beverage service

Certification

  • Manager's certificate
  • LCQ certificate
  • Comprehensive workplace First Aid
  • 6 months Industrial training in Hotel Del' Annapurna, Nepal


Timeline

Food and Beverage Supervisor

Scenic Hotel Franz Josef Glacier
09.2023 - Current

F & B Supervisor

Scenic Southern Cross
11.2022 - 08.2023

Health care Assistant

Ranui Rest Home
02.2022 - 11.2022

Checkout Operator

PAK'nSAVE
11.2021 - 02.2022

Food and Beverage Attendant and Room Attendant

Mercure Queenstown Resort
09.2020 - 11.2021

Food and Beverage Attendant

Capital Grill Restaurant and Bar
07.2017 - 07.2018

Bachelor of Business Hospitality Management - HONS

Mid Valley International College

Intermediate Level (10+2) - Hotel Management

Campion Kathmandu Higher Secondary School

Graduate Diploma - Hotel Management

Southern Institute of Technology

References

  • Darryl Edison: MOBILE +64 (0) 272741883
  • Shishir Lama: MOBILE +64 (0) 220173593
  • Rebecca Readings: MOBILE +64 (0) 279054583
  • Abhishek Limbu: MOBILE +64 (0) 211066467
  • Tarsi Reginiah: MOBILE +64 (0) 220639124


Similar Profiles

CREATE PROFILE
SHILPA DEWAN