Shinang Pyo
Greenhithe,New Zealand
Summary
Looking for the greatest opportunity to work as an IT Support Officer.
Overview
11
11
years of professional experience
Work History
IT System Support Officer
Cordis Hotels Auckland
10.2023 - Current
- Level 1 & 2 clients and guest technical support
- Monitoring servers (DHCP, exchange, Fortinet APs)
- Group account management (email, folder access, printers)
- SLAS and SAAS - Cloud system support
- Installing Window OS for Desktop, Surface Pro, and mobile devices
- Communicating with Local and Global vendors (System, Devices, Network)
- IT Assets management, and documentation
- Aruba Switch configuration & Assign VLANs, port configuration
- Hotel Booking and Order system migration to Cloud system
- User accounts management by Active Directory
Microsoft Teams and OneDrive Customer Service Representative
SK Shieldus
07.2022 - 11.2022
- First answering for inquiry from customers about Microsoft Teams and OneDrive
- Handling OneDrive account set-up issues
- First responded to customer requests via on-call and Teams Support - board
- Using the Internal Ticketing system and escalating to the upper department
- Communicating with Microsoft Teams support department
- Documentation about Microsoft Teams and OneDrive with local language
Level 1 & 2 IT helpdesk support engineer
Lam Research Korea
06.2013 - 11.2016
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Install, modify, update, and repair computer hardware and software
- Patched software and installed new versions to eliminate risks
- Conducted asset management activities, including maintaining hardware and software inventories, producing monthly and annual reports, and tracking hardware assets to ensure accurate records
- Configured mobile email services on devices such as iPhones, iPads, and Android devices, ensuring that users had access to their email on-the-go
- Provided Microsoft SharePoint and M365 support, troubleshooting issues and ensuring users had access to the necessary tools
- Training IT fundamental skills and Security policy for new hires
Level 1 IT helpdesk support engineer
Evonik Korea
03.2016 - 08.2016
- Installed new or upgraded hardware and software and coordinated installation and follow-up with users to achieve customer satisfaction
- Patched software and installed new versions to eliminate security problems and protect data
- Provided authorized users with technical support and advice regarding proper use and functionality of equipment
- Configured hardware, devices and software to set up workstations for employees
- Removed malware, ransomware and other threats from laptops and desktop systems
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
- Mobile Email built-in Services (iPhone, iPad and all android devices)
- Controlling vendors and communicating with local IT supplier
Education
Bachelor - Electronic engineering
Kyung Won University
02.2009
Bachelor - Computer engineering
Academic Credits Bank System
12.2006
Skills
- Software Diagnosis
- HW & SW Troubleshooting
- Technical issues analysis
- Project Management
- PABX support
- Customer Service
- Technical document comprehension
- Active Directory
- Application deployment by Cloud
- Technical support
- Staff education and training
- Microsoft Teams and OneDrive
- Proven IT issue solving skills
- Data recovery
- Proficient in Windows 10, 11
- Strong Interpersonal skills
Timeline
IT System Support Officer
Cordis Hotels Auckland
10.2023 - Current
Microsoft Teams and OneDrive Customer Service Representative
SK Shieldus
07.2022 - 11.2022
Level 1 IT helpdesk support engineer
Evonik Korea
03.2016 - 08.2016
Level 1 & 2 IT helpdesk support engineer
Lam Research Korea
06.2013 - 11.2016
Bachelor - Computer engineering
Academic Credits Bank System
Bachelor - Electronic engineering
Kyung Won University
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