SHINELL ALPHONSO
Auckland CBD,New Zealand
Summary
Dedicated HR professional with experience in providing comprehensive legal guidance on employment relations matters, and managing complex Human Resources cases. Skilled in strategic employment relationship management, delivering clear and actionable legal advice, and drafting various employment agreements and documentation. Adept at building and maintaining strong client relationships, offering pragmatic and friendly advice, and managing multiple cases concurrently. Proficient in handling client interactions, and providing support and counseling as needed. Enthusiastic about contributing to innovative projects. Highly organized, detail-oriented, and with a positive attitude, along with a commitment to client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Employment Relations Advisor
Peninsula New Zealand
Auckland, New Zealand
07.2024 - Current
- Provide specialized legal advice on complex employment relations in response to client concerns.
- Experience working with clients who own small and medium-sized enterprises (SMEs) and multinational franchises across various industries in New Zealand.
- Direct clients on employment relationship strategies to execution, ensuring consideration of commercial implications.
- Deliver complex legal information in non-technical terms to facilitate client understanding.
- Provide advice and guidance on employment issues, following up with detailed documentation, including redundancy proposals, disciplinary letters, termination notices, performance management plans, without prejudice discussions, records of settlements, employee grievances, investigations, and drug testing. Manage case files with accurate notes of all discussions and legal advice.
- Advise and draft various employment agreements, including permanent, casual, fixed-term, independent contracts, volunteer agreements, offer letters, job descriptions, and employee handbooks.
- Advise on recruitment processes, resignations, and conduct resignation review meetings.
- Advise clients on potential personal grievance risks to their businesses.
- Manage multiple cases concurrently, providing ongoing support until resolution.
- Offer support and counseling to clients as needed.
Client Success Manager
Innovius
Auckland, New Zealand
06.2023 - 03.2024
- Managed and administered the entire documentation process for clients.
- Handled portfolios of immigration cases, including work visas, family visas, and other related processes.
- Served as a primary point of contact for clients and Immigration New Zealand regarding application queries.
- Maintained accurate records of documents from clients and provided reports to management.
Human Resource Coordinator
Pro Marine Solutions Pvt.Ltd
Mumbai, India
10.2021 - 11.2022
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training. Supported HR functions emphasising record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate the hiring and onboarding of employees.
- Assisted with the recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in the interview process, and drafting offer letters. Supported managers in addressing employee concerns and fostering positive workplace relationships.
Talent Acquisition Associate
CACTUS COMMUNICATIONS
Mumbai, India
08.2018 - 09.2021
- Evaluated resumes, interviewed and presented qualified candidates to hiring managers, and solicited feedback to refine recruitment strategies.
- Conducted telephone and in-person interviews to assess the candidates' experiences and qualifications.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress. Developed and maintained an applicant tracking system, tracking all job openings, applicants and interviewing activities.
- Collaborated with hiring managers to determine the job requirements and understand the departmental needs.
- Negotiated contracts and managed budgets for recruitment expenses.
Customer Service Representative
OneAssit Consumer Solutions Pvt. Ltd.
Mumbai, India
10.2016 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisors.
- Utilized customer service software to manage interactions and track customer satisfaction (Net Promoter Score).
- Answered a constant flow of customer calls with minimal wait time.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Education
Post Graduate Diploma - Applied Business (Major in Advanced Human Resources)
Unitec Institute of Technology
Auckland, NZ06.2024
Bachelor of Commerce - Economics
University of Mumbai
Mumbai, India06.2016
Skills
- Employment relations in New Zealand
- Conflict resolution
- Policy development
- Legal documentation
- Performance management
- Mediation
- Compliance
- Interviews and pre-screening
- Talent acquisition strategies
Awards
- Business Partner of the Quarter, 2019
- Rising Star of the Quarter, 2018
Languages
- English, Highly Proficient
- Hindi, Advanced
- Marathi, Advanced
Certification
HR Analytics & Dashboarding
Compensation Management HR Administration
Recruitment: Talent Acquisition and Hiring IT for Recruiters and Talent Management
Professionals
Microsoft Excel Pivot Tables
Cross-cultural communication
Timeline
Employment Relations Advisor
Peninsula New Zealand
07.2024 - Current
Client Success Manager
Innovius
06.2023 - 03.2024
Human Resource Coordinator
Pro Marine Solutions Pvt.Ltd
10.2021 - 11.2022
Talent Acquisition Associate
CACTUS COMMUNICATIONS
08.2018 - 09.2021
Customer Service Representative
OneAssit Consumer Solutions Pvt. Ltd.
10.2016 - 04.2018
Post Graduate Diploma - Applied Business (Major in Advanced Human Resources)
Unitec Institute of Technology
Bachelor of Commerce - Economics
University of Mumbai
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