SHINIL JAMES
Gisborne,GIS
Summary
Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Retail Manager
Woolworths New Zealand
02.2024 - Current
- Note-Temporarily undertaking an interim role to bring regional management expertise to the New Zealand and Australian markets, with the objective of transitioning into a permanent business leadership position.
- Oversee store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implement daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Manage inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Manage in-store customer experience, resolve customer queries, handle technology interventions for the optimum service delivery and achieve optimum NPS.
- Manage check outs , financial reconciliations and DSR.
- Manage the licensed premises in alignment with the license conditions and local government policies.
- Manage staff deployment, Rota, people productivity and team welfare.
- Manage the retail compliance and health& safety.
Regional Operations Manager
Landmark Arabia Ltd
10.2018 - 05.2023
- Achieve the topline sales budget of 15 Centrepoint retail stores in Southern Region by commercially driving the stock movement, visual merchandising, city/store specific marketing campaigns, people deployment, POS operations and Customer service
- Analyze the data statistics and prepare the forecasts and budgets of topline and overheads
- Achieve the bottom-line targets of the stores by effectively managing the P&L in terms of overheads control and loss prevention
- Create Regional framework to adhere SOP for managing store compliance
- Analyze the daily sales reports and understand the gaps in performance at stores, region, brands, and categories
- Identify the reasons for performance gaps by cross checking the footfall, conversion, inventory level and other related elements and execute a comprehensive Regional gap action plan to recover the topline
- Monitor and advice the availability of stock & inventory and make appropriate arrangements to ensure on time deliveries, ensuring reduction in stock holding & increased stock turnover
- Analyze the customer data regarding purchase patterns, demographic elements, influence of promotions, product mix and other related elements of retail with the support of loyalty programme data
- Investigate and implement strategic marketing needs of cities and stores in region and develop the tactical promotions, CVM campaigns and marketing campaigns to meet those needs
- Drive the nationalization in region by people planning, Store Leadership hiring and training
- Drive a robust succession plan and Critical resource management through Talent Management
- Manage performance management which include promotion, salary increment and critical resource retention
- Lead the business excellence projects in region for improving the store efficiency, people productivity and service levels
- Lead E-commerce strategies of the organization by Omni channel initiatives
- Achieve NPS score by utilizing checkout technologies, service efficiency and people skills
- Identify the potential catchments and geographies for business expansion and provide the feedback to strategic leadership team on new store openings or relocations
- Drive the new store opening/relocation projects with Corporate office and Territory Project Team
- Business partnering with functions such as HR, Finance, Admin, IT, Corporate Audit, and Facility to ensure business continuity
- Managing annual turnover of 260 million Saudi Riyals and retail area of 420,000 sq ft
- Received Best Region Award for the topline target achievement and BPR in 2020-21
Area Manager
Landmark Arabia Ltd
02.2015 - 10.2018
- Manage topline sales target achievement of 8 CP stores in retail area
- Handled annual turn of 180million riyals
- Communicate the sales budgets and business expectations to the team for driving the KPIs
- Monitor the availability of stock & inventory and make appropriate arrangements to ensure o deliveries, ensuring reduction in stock holding & increased stock turnover
- Manage the store operations by driving the stock receiving process, stock replenishments, merchandising, store housekeeping and upkeeping, duty management, staff deployment, POS operations, queue management, and customer navigation
- Execute the action plans for loss prevention and overhead control for the stores and functions
- Drive compliance and SOP adherence at stores
- Execute performance gap action plans for the de-growing stores
- Support the nationalization drive by working on manpower planning, hiring of store associates and store managers and training
- Execute performance management by performance reviews and corrective actions
- Assure customer satisfaction by maintaining excellent TAT for delivery and standard service quality norms; directing shop floor interaction with customers for effective resolution of grievances and obtaining feedback
- Drive the new store openings, relocation, and renovation projects in coordination with Regional functions and Project Team
- Led the Store of Excellence Project for Centrepoint KSA as a Project Lead
- Received Best Area Award for the topline target achievement in 2016-17
Store/Cluster Manager
Landmark Arabia Ltd
12.2011 - 01.2015
- Achieve the topline sales target achievement of 3 CP stores in retail cluster location based in the top store
- Manage the store operations by handling duty management, stock deliveries, floor HK, back store hygiene, display standards, cash counters, queue management, show windows and customer navigation
- Manage the customer service and queries
- Manage the KPI performance of staff
- Manage store compliance and SOP
- Manage shrinkage control
- Manage staff Rota and attendance
- Handle new store openings and renovation projects
Branch Manager
ICICI Prudential LIC Ltd
08.2011 - 12.2011
Branch-In-Charge (Sales & Operations)
ICICI Prudential LIC Ltd
07.2008 - 07.2011
Process Leader (Sales & Operations)
ICICI Prudential LIC Ltd
12.2007 - 07.2008
Executive (Sales & Operations)
ICICI Prudential LIC Ltd
04.2006 - 12.2007
Education
MBA - Business Administration
Department of Management Studies, Kannur University
Kannur, India 12.2005
BSc - Physics
Kannur University
Kannur, India03.2003
Skills
- Business strategies
- Retail operations
- Budgeting
- Manpower planning
- Business excellence and Operating model
- Customer experience management
- Marketing and CVM
- Inventory Management
- Business Expansion
- Business continuity
- Visual Merchandising
- Store and region P&L
- Loss Prevention
- Compliance, audit and financial operations
- Omni channel management
Accomplishments
- Managed annual turnover of 260 million Saudi Riyals and retail area of 420,000 sq ft.
- Led the Store Efficiency Model project for Centrepoint KSA in 2022.
- Received Best Region Award for the topline target achievement and BPR in 2020-21.
- Led the Store of Excellence Project for Centrepoint KSA as a Project Lead from 2015 to 2017.
- Received Best Area Award for the topline target achievement in 2016-17.
- First Aid and Basic Life Support Training by NZQA
Training
- 4 Essential Roles of Leadership from Franklin Covey
- MS Office
- Power BI
- Oracle
Personal Information
- Passport Number: S 3141944
- Date of Birth: 01/07/83
Affiliations
- Toastmasters International
Certification
· ARG Certification by NSF New Zealand
· License Controller Qualification (LCQ)by NSF New Zealand
· Managers Certification by DLC, Gisborne District Council, NZ
Timeline
Retail Manager
Woolworths New Zealand
02.2024 - Current
Regional Operations Manager
Landmark Arabia Ltd
10.2018 - 05.2023
Area Manager
Landmark Arabia Ltd
02.2015 - 10.2018
Store/Cluster Manager
Landmark Arabia Ltd
12.2011 - 01.2015
Branch Manager
ICICI Prudential LIC Ltd
08.2011 - 12.2011
Branch-In-Charge (Sales & Operations)
ICICI Prudential LIC Ltd
07.2008 - 07.2011
Process Leader (Sales & Operations)
ICICI Prudential LIC Ltd
12.2007 - 07.2008
Executive (Sales & Operations)
ICICI Prudential LIC Ltd
04.2006 - 12.2007
MBA - Business Administration
Department of Management Studies, Kannur University
BSc - Physics
Kannur University
Similar Profiles
Mihali HunterMihali Hunter
Nightshift Supervisor at Woolworths New ZealandNightshift Supervisor at Woolworths New Zealand
Gurbax Kaur SandhuGurbax Kaur Sandhu
Customer Service Supervisor at Woolworths New ZealandCustomer Service Supervisor at Woolworths New Zealand
NIKHIL SAWANTNIKHIL SAWANT
General Manager Commercial Enablement at Woolworths New ZealandGeneral Manager Commercial Enablement at Woolworths New Zealand
Harmeet SinghHarmeet Singh
Truck Driver at Woolworths New ZealandTruck Driver at Woolworths New Zealand
Shane HobbesShane Hobbes
House Painter at Debonair decoratorsHouse Painter at Debonair decorators