Shinnosuke Miyashita
Wellington,WGN
Summary
At the credit card company, there's a focus on prompt response and early resolution to various issues. In the café, amidst the busyness, there's enjoyment in interacting with colleagues and customers while swiftly serving drinks. In the vintage clothing store, maintaining a clean shop is always emphasized. What I valued most in any work environment was frequent communication with colleagues. It creates a positive atmosphere, which is essential for both myself and the customers.
Overview
5
5
years of professional experience
Work History
Office Worker of Credit-card Company
Rakuten Card
04.2023 - 03.2024
- We monitor customer transactions in real-time, and if there is any suspicious activity, we directly call the customer to verify. While communicating with them, we promptly address their concerns and strive for early resolution of any issues.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
- Streamlined communication channels for better collaboration among team members.
Vintage Clothing Store
2nd Street
10.2020 - 03.2023
- Addressed customer complaints promptly, ensuring resolution and minimizing negative impact on the business.
- Enhanced store appearance by regularly updating displays, arranging merchandise, and maintaining cleanliness.
- Improved customer satisfaction through exceptional service and quick response to inquiries.
Barista
Tully's Coffee
05.2019 - 03.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Bachelor of Law - Taxation
Gakushuin University
Tokyo03.2023
Skills
- Verbal Communication
- Professionalism and Etiquette
- TOEIC score 840
- It is possible to steam milk
- bench press 100 kilograms
Timeline
Office Worker of Credit-card Company
Rakuten Card
04.2023 - 03.2024
Vintage Clothing Store
2nd Street
10.2020 - 03.2023
Barista
Tully's Coffee
05.2019 - 03.2023
Bachelor of Law - Taxation
Gakushuin University
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