Shintia Shayal Prasad Verma
Mangere East,Auckland
Summary
Experienced Residential Property Manager with background leading daily activities for income-producing real estate. Detail-oriented and organized Property Manager with exceptional leasing and property maintenance knowledge, possess a solid track record of delivering excellent customer service. Experience in engaging with owners, tenants and tradespeople, is responsible for supervising, controlling and planning the day-to-day activities in residential properties whilst overseeing maintenance and upkeep of the property's facilities and surroundings.
Overview
12
12
years of professional experience
Work History
Property Manager
Barfoot & Thompson Royal Oak Property Management
Royal Oak, AUK
01.2022 - Current
- Administered operations to handle the needs of more than 85 tenants across more than 85 property units.
- Employ strategic plans to achieve tenancy goals, develop marketing collateral and manage websites advertising property availabilities.
- Review and process leasing applications, credit checks and background checks.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Minimized vacancy periods by collaborating with building owners to strategise improvements to marketing initiatives, business plans and tenant outreach programs.
Field Interviewer
Growing Up In New Zealand
, New Zealand
08.2021 - 06.2022
- Promptly corresponded with applicants and coordinated and conducted interviews.
- Observed participants and recorded results.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Explained questions in better detail for interviewees to allow truthful answers.
- Delivered information from script regarding surveys for on-demand phone project assignment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gathered and organized information for research purposes.
Letting Specialist
Barfoot & Thompson Royal Oak Property Management
02.2019 - 12.2022
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Invited prospects to fill out application upon completion of property tour.
- Escalated major issues to property manager for immediate remediation.
- Marketed property to local businesses through collateral, emails and phone calls.
- Monitored advertising effectiveness by gathering information about market competition in local area.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Maximized rental income while minimizing expenses through effective planning and control.
- Drafting tenancy agreements, inserting clauses and further agreed terms of tenancy.
- Complete and provide Rental Appraisal’s for Landlord and Sales Agents
Real Estate Agent
Barfoot & Thompson Stonefields
08.2018 - 11.2019
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Advertised client properties through websites, social media and real estate guides.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Presented purchase offers to sellers for consideration.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Compared recently sold area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
Customer Care Specialist
2degrees
Auckland
01.2016 - 07.2018
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Recommended products to customers, thoroughly explaining details.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Recommended products to customers and suggested other options if preferred product was unavailable.
- Promoted available products and services to customers during service, account management and order calls.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Trained and coached new call center team members on computer systems and customer service strategies.
Customer Service/Supervisor
The Warehouse Royal Oak
Auckland
01.2011 - 01.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Learnt to deal with difficult customers under great pressure
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Accomplished multiple tasks within established timeframes.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Input credit and debit card payments in POS system to complete purchases.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Liaised between clients and support team to quickly resolve issues.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Internship Student
Youthline - Stand Up Programme
03.2017 - 11.2017
- Empowering young people to make positive choices through teaching skills and knowledge
- Facilitate Drug and Alcohol Programme in a school based and alternative education setting
- Educate young people on drug and alcohol from a strength based approach
- Assess young people with Substance and Choices assessment supported by specialised assessment by Youthline.
- Attend trainings presented by ABACUS
- Being culturally aware of Maori and Pacific Island cultures and protocols.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Administered assessments and developed academic goals based on specific disabilities and barriers to learning.
- Provided educational support services to students with emotional, intellectual and physical disabilities.
- Worked with teachers to implement behavioral improvement plans based on established assessments.
- Collaborated with schools, family services and health care providers to determine services and aid with psychosocial assessments.
- Monitored students for signs of trauma, abuse and neglect.
- Collaborated with Supervisor to identify areas in need of improvement and implement solutions.
- Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
Internship Student
CanTeen NZ
Auckland
01.2016 - 07.2016
- Managed and led activities promoting growth in mental, emotional and educational areas.
- Encouraged youth clients to develop own activities and leadership skills through group discussions.
- Provided key emotional support to special needs youth.
- Assisted families in developing and maintaining support network by identifying and utilizing community resources and services.
- Worked with clients to improve life choices and maximize benefits of programs.
- Supporting young people and their families affected by cancer through one to ones and group facilitation
- Liaising with medical staff and other stakeholders to provide adequate support
- As co-ordinator my role was to ensure we had enough people across all the days in each location that needed to be covered. This involved contacting volunteers and negotiating time, checking throughout the locations to ensure all areas are covered at all times
- Assisted with banking donations with Regional Manager
Internship Student
Zeal Henderson
01.2015 - 07.2015
- Creating a safe place for young people by being readily available to provide support and referring to relevant and appropriate organisations when required
- Street youth work
- Communicated and built quality relationship with young people in an informal setting
- Prepared and led support groups for young adults.
Education
Certificate in Real Estate (Salesperson -
Unitec Institute of Technology
Mount Albert, NZ2018
Bachelor of Health And Social Development - Youth Development
Unitec Institute of Technology
Mount Albert, NZ2017
Skills
- Strong relationship management skills
- Excellent Communication skills Fast Learner
- Excellent negotiation skills
- Easily adopt working environment
- Interpersonal skills Problem solving skills
- Dispute Handling
- Repair Planning
- Effective Written and Verbal Communication
- Accurate Recordkeeping
- Excellent Attention to Detail
- Data Entry and Maintenance
- Communications Strategies
Additional Information
References:
Michelle Wheadon
Auckland Field Operations Coordinator
Growing up in New Zealand
027 234 3567
m.wheadon@auckland.ac.nz
Vivek Gautam
Head Property Manager
Barfoot & Thompson Royal Oak
021 728 978
Maccaulay Wynn
Team Manager
2Degrees Mobile Limited
022 039 51326
Shivani Kumar
The Warehouse
Duty Manager
Royal Oak
021 866 402
Mahia Mokaraka
Team Leader
Youthline
021 970 15
Accomplishments
- National Certificate of Educational Achievement (Level 1) achieved with Merit (22/12/2011)
- National Certificate of Educational Achievement (Level 2) (22/12/2012)
- National Certificate of Educational Achievement (Level 3) achieved with Merit (05/11/2013)
- Multiple promotions with The Warehouse, 2Degrees and Barfoot & Thompson Royal Oak
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager
Barfoot & Thompson Royal Oak Property Management
01.2022 - Current
Field Interviewer
Growing Up In New Zealand
08.2021 - 06.2022
Letting Specialist
Barfoot & Thompson Royal Oak Property Management
02.2019 - 12.2022
Real Estate Agent
Barfoot & Thompson Stonefields
08.2018 - 11.2019
Internship Student
Youthline - Stand Up Programme
03.2017 - 11.2017
Customer Care Specialist
2degrees
01.2016 - 07.2018
Internship Student
CanTeen NZ
01.2016 - 07.2016
Internship Student
Zeal Henderson
01.2015 - 07.2015
Customer Service/Supervisor
The Warehouse Royal Oak
01.2011 - 01.2017
Certificate in Real Estate (Salesperson -
Unitec Institute of Technology
Bachelor of Health And Social Development - Youth Development
Unitec Institute of Technology
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