Shiralee (Syd) Renz
Hamilton,Matangi
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Business Owner Flower Wholesaler Broker Commission
Self Employed
Auckland, AUK
03.1999 - 03.2024
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Enhanced company profitability by reducing overhead costs and negotiating favourable contracts with suppliers.
- Developed a high-performing team through effective recruitment, training, and performance management.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Spearheaded community outreach efforts to enhance brand awareness among local customers and stakeholders.
- Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and motivated employees to perform daily business functions.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Florist
Professional Florist Ass NZ
Auckland, NZ1989
Skills
- Customer Service
- Contract Management
- Resources Allocation
- Financial Management
- Employee Training
- Quality Assurance
- Business Administration
- Staff Management
- Business Planning
Timeline
Business Owner Flower Wholesaler Broker Commission
Self Employed
03.1999 - 03.2024
Florist
Professional Florist Ass NZ