Shiree Scotson

The Interiors Group

Hastings, Hastings

03.2020 - Current

Created weekly and monthly reports on store performance and sales objectives.
Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
Increased store sales by cross-selling complementary items.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Resolved conflicts between customers and staff members in a professional manner.
Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
Connected with customers to provide assistance and collect feedback to optimize operations.
Established relationships with vendors, suppliers, and other partners.
Reviewed financial statements regularly to track store performance.
Improved profitability by executing daily, weekly, and monthly floor plan changes.
Researched current trends in the retail industry to stay competitive.
Provided in-depth information on product features so customers could make educated buying decisions.
Taught junior employees proactive strategies to meet operational and sales goals.
Provided guidance to staff members regarding operational procedures.
Monitored team sales targets and addressed deficiencies.