Shirley Birchall
Auckland,New Zealand
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive sales.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
No 8 Retail Group BP Ormond Rd
03.2020 - 11.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained new personnel regarding company operations, policies and services.
- Promoted available products and services to customers during service, account management, and order calls.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Customer Service Representative
Caltex Gisborne NZ
12.2018 - 03.2020
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Promoted available products and services to customers during service, account management, and order calls.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Answered questions and provided information about fuel and oil types and grades.
Customer Service Representative
No 8 Retail Group Caltex Bayfair
02.2006 - 11.2018
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Followed safety protocols while working, avoiding accidents and injuries.
- Built trustful relationships with customers to encourage return visits.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Responded to all customer inquiries thoroughly and professionally.
Education
No Degree - English
Matamata College
Matamata, NZSkills
- POS Systems
- Payment Processing
- FIFO Stocking
- Cash Register Balancing
- Team Leadership
- Customer Service and Assistance
- Maintaining Clean Premises
- Safe Work Practices
- Stocking Shelves
- Station Preparation
Timeline
Customer Service Representative
No 8 Retail Group BP Ormond Rd
03.2020 - 11.2023
Customer Service Representative
Caltex Gisborne NZ
12.2018 - 03.2020
Customer Service Representative
No 8 Retail Group Caltex Bayfair
02.2006 - 11.2018
No Degree - English
Matamata College
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