Shirley Garthwaite

• Cleaned residential spaces using effective cleaning techniques and tools.
• Organized cleaning supplies and equipment for efficient workflow.
• Maintained high standards of cleanliness and hygiene in all areas.

Selecting cryogenically stored genetic material for dairy herd breeding.

Organizing records to accompany genetic material to facilitate efficient use of said material.

• Assisted customers in selecting embroidery supplies and patchwork materials.
• Maintained organized displays of fabrics and notions throughout the store.
• Operated cash register and processed customer transactions efficiently.
• Provided product knowledge and recommendations to enhance customer experience.
• Collaborated with team members to restock shelves and manage inventory levels.
• Conducted daily cleaning and maintenance of the store environment.
• Handled special orders for custom embroidery projects from customers.
• Supported promotional events by setting up displays and engaging with customers.
• Engaged positively with each customer, providing professional, and polite support for sales and service needs.
• Processed payments using cash register, credit card machine and POS system.
• Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
• Assisted customers with product selection, answered queries and provided advice.
• Operated cash registers efficiently during peak hours of business.
• Managed customer complaints in a professional manner while seeking solutions for resolution.
• Restocked and organized shelves during slow periods to maintain store appearance.
• Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
• Answered phones promptly and directed calls appropriately.
• Kept up-to-date knowledge of all products available in the store.
• Followed company policies regarding returns, exchanges, refunds and other transactions.
• Organized storeroom items neatly on shelves according to size, color or type of item.
• Explained information about quality, value and style of products to influence customer buying decisions.
• Calculated pricing, applied discounts, and collected payments to process transactions.
• Assisted in setting up promotional displays, signage and window displays.
• Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
• Monitored sales floor traffic and assisted customers with their inquiries.
• Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
• Utilized problem solving techniques when faced with challenging situations.
• Answered store and merchandise questions and led customers to wanted items.
• Ticketed, arranged and displayed merchandise to promote sales.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Bagged or packaged purchases and wrapped gifts.
• Maintained records related to sales for store management.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Recommended, selected and located merchandise based on customer desires.
• Prepared merchandise for purchase or rental.
• Analyzed sales data to identify trends and adjust sales strategies accordingly.

• Assisted customers with vehicle selection and rental agreements.
• Processed vehicle returns and inspected for damages.
• Managed reservations using industry-standard software systems.
• Explained rental terms and policies to customers clearly.
• Collaborated with team members to optimize vehicle availability.
• Handled customer inquiries and resolved issues promptly.
• Provided support during peak rental periods to ensure efficiency.
• Trained new staff on rental procedures and customer service standards.
• Greeted customers and provided excellent customer service.
• Inspected returned vehicles for damage upon return; recorded damages on check-in sheet; notified management if additional charges were necessary.
• Explained rental policies to customers and answered questions about contracts and agreements.
• Received incoming calls from existing and potential clients inquiring about available car models and prices for rent or lease purposes.
• Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
• Handled customer complaints promptly and professionally to maintain a high level of customer satisfaction.
• Answered inquiries from potential customers regarding availability of different types of vehicles, prices, and other related information.
• Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
• Checked vehicle condition both before and after rentals to ensure safety of all drivers.
• Answered telephones to assist customers and resolve issues.
• Completed paperwork such as rental agreements, credit card forms, accident reports. accurately and efficiently.
• Maintained knowledge of local attractions and events to suggest activities to customers when requested.
• Attended training sessions regularly to stay up-to-date on new products, services, company policies and procedures.
• Processed reservations for customers over the phone or at the counter.
• Contacted customers and billing parties about overdue rentals and requested expected date of return.
• Collected payment by processing credit card transactions.
• Prepared and submitted reports to supervisor.
• Upsold optional services such as insurance coverage or GPS navigation systems when appropriate.
• Balanced daily cash receipts with financial records using computerized system when applicable.
• Employed sales techniques to boost sales and services.
• Processed exchange requests in computer system.
• Adhered strictly to company guidelines regarding acceptable payment methods and documentation requirements.
• Provided accurate estimates on rental rates based on length of time needed by customer.
• Entered customer data into database system and updated records accordingly throughout the duration of each transaction.
• Updated and maintained rental agreement files and documents.
• Stocked inventory shelves with brochures, pamphlets and other materials related to rental services offered by the organization.
• Prepared sales contracts, researched customer needs, and promoted various products and services.
• Collected money, provided change and recorded transactions on receipts.
• Delivered updated and accurate information in response to guest inquiries.
• Drafted contracts, explained terms to customers and acquired signatures.
• Informed regular customers of new products or services and price changes.