Shirley Hawkins

Supporting Independent living:

• Encouraging Clients to use the abilities they have to try new ideas and concepts.
• Collaborated with internal and external departments to develop strategic plans aligning with overall company and Client objectives, fostering a unified approach toward shared goals.
• Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
• Resolved conflicts swiftly among Clients and support persons through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
• Gathered and organized materials to support goals.
• Prepared agendas with Clients and took notes at meetings to archive proceedings, when required - advocated until Client found their voice.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

• Adhered to guidelines to maintain total compliance in regards to LCQ (Liquor Controller Qualification) and Council requirements.
• Opened and closed location and monitored shift changes to uphold successful operations.
• Formulated procedures to use in event of accidents, fires or other emergencies.
• Entered data into system, implementing tight safeguards to secure financial and personal information.

• Organise and record minutes of meetings ensuring information received by parties involved in a timely fashion.
• Maintenance of all inter Departmental Records and Data
• Collated and provided security reports and data analysis to Joint Border Agencies (MAF / AVSEC / NZ Police and other agencies associated with Law Enforcement / Airlines / Retail concessionaire's / Contractors.
• Administered and Conducted security audits to identify vulnerabilities. Recommended improvements in security and procedures via analysis of data and recognition of trends.
• Simplified and prepared data of trends / security issues / Health and Safety for both Executive and shareholder meetings which is still being used today.
• Administered, collated and Issued Breach and/or Trespass notices when AIAL By-laws contravened.
• Muli-task and used skill for different departments.
• Liaising with contractors (Cleaning contract / Forecourt - ADT) to ensure that standards were met to specifications of contracts.
• Working in scenarios that were of a sensitive nature - keeping calm, able to handle any situation that arose, making sound decisions based on the information at that time.