Shirley Lano
Auckland,AUK
Overview
8
8
years of professional experience
Work History
Picker Packer
NZ POST
WIRI, AUCKLAND
06.2024 - Current
- Wrapped packages securely with bubble wrap, tape and labels before loading onto delivery trucks.
- Reported any damaged products to supervisor immediately upon discovery.
- Organized stock on shelves in an orderly fashion for efficient retrieval.
- Used handheld scanners to key in data for packages.
- Limited damage to products and orders by using care when choosing items.
- Packaged fragile items with protective padding to prevent damages during shipments.
Receptionist
HIGHBROOK MEDICAL
EAST TAMAKI, AUCKLAND
10.2021 - 05.2024
- Greeted incoming visitors and customers professionally, and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Answered the phone promptly, and directed incoming calls to the correct offices.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Maintained an organized filing system of confidential client information in accordance with company policy.
Strawberry Picker
STRAWBERRY FARM
CLEVEDON, AUCKLAND
01.2020 - 02.2021
- Removed damaged fruits from the field to prevent spread of diseases among other plants.
- Ensured that strawberries were placed in the correct containers according to size, shape, and color.
- Followed all safety protocols including wearing protective gear while working in the field.
- Carried heavy picking containers up and down ladders throughout the day.
Waitress
MATAVAI RESORT
NIUE, NIUE
02.2017 - 12.2018
- Assisted in seating guests at tables or booths.
- Bussed tables as needed during peak hours.
- Served alcoholic beverages responsibly in accordance with state laws.
- Communicated daily specials to customers.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Developed positive relationships with regular customers through friendly conversation.
- Greeted customers and provided menus.
- Took orders for food and drinks and delivered them to guests.
Education
Pacific Advance Secondary School
OTAHUHU01.2019
New Zealand Diploma in tourism level 5 - Tourism, Travel and Management
New Zealand School of Tourism-Auckland Campus
AucklandNew Zealand Certificate in tourism level 4 - Tourism, Airline and Flight Attending
New Zealand School of Tourism-Auckland Campus
AucklandNew Zealand certificate in tourism, level 3 - Tourism, travel and Aviation
New Zealand School of Tourism-Auckland Airport Campus
AucklandNational certificate education achievement level 2 -
National certificate education achievement level 1 -
Hospitality level 1&2 -
Skills
- Administrative Support
- Scheduling
- Organization Skills
- Verbal and written communication
- Multitasking and prioritization
- Mail handling
- Maintaining equipment
- Customer service focus
- Time management expertise
Curriculum Vitae - Personal Details
I can demonstrate a very outgoing personality in all situations, I am able to learn new things very quickly, I have different skills in areas where they can be used, I can work under pressure, I have great time management skills and I have great organisation skills. I am open to learning new things about different roles in different industries, I am a person who is up for a challenge and not someone to turn people away, I have had my share of customer services experience and would love to gain more experiences with customers as I can, I have a can do attitude and will love to work alongside those who will strive to give their customers the best.
Personal Statement
Shirley Lano, shirleylano05@gmail.com, 0273934456, 21 years old, 05/10/2002.
References
Quintina Jennings, Quintina@bjdocs.co.nz, 02108368748
Travel Experience
12/01/19, In 2019 on December, I myself and a few other students went on a school trip to Tonga to experience the way they do life, and the different traditions they have to other Islands and countries. We only went for 5 days but it was a really good time, we learnt a lot and tried a few things we’ve never tried, it was a great experience, and I would do it again.
Timeline
Picker Packer
NZ POST
06.2024 - Current
Receptionist
HIGHBROOK MEDICAL
10.2021 - 05.2024
Strawberry Picker
STRAWBERRY FARM
01.2020 - 02.2021
Waitress
MATAVAI RESORT
02.2017 - 12.2018
Pacific Advance Secondary School
New Zealand Diploma in tourism level 5 - Tourism, Travel and Management
New Zealand School of Tourism-Auckland Campus
New Zealand Certificate in tourism level 4 - Tourism, Airline and Flight Attending
New Zealand School of Tourism-Auckland Campus
New Zealand certificate in tourism, level 3 - Tourism, travel and Aviation
New Zealand School of Tourism-Auckland Airport Campus
National certificate education achievement level 2 -
National certificate education achievement level 1 -
Hospitality level 1&2 -
Similar Profiles
Lily HainesLily Haines
Courier Driver at NZ Post/ NZ Couriers & MainstreamCourier Driver at NZ Post/ NZ Couriers & Mainstream
Jonathan PureaJonathan Purea
Team Leader at NZ PostTeam Leader at NZ Post
Jismon SunnyJismon Sunny
Freight Handler at NZ PostFreight Handler at NZ Post
RILEY BIDDLERILEY BIDDLE
Courier Driver at NZ PostCourier Driver at NZ Post
Kaufusi KioaKaufusi Kioa
Warehouse Forklift Operator at Allproof IndustriesWarehouse Forklift Operator at Allproof Industries