Shirley Nonu Tua
Canning Vale,Western Australia
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, honed as Assistant Manager at CHICKEN TREAT. Adept in data management and fashion coordination, I excel in customer service and organizational skills. Demonstrated ability to train staff and improve processes, contributing to significant efficiency improvements. Passionate about fostering supportive team environments and eager to bring my expertise to a dynamic new role.
Overview
17
17
years of professional experience
Work History
work experience
KMART
01.2011 - Current
- Pulled stock from fixtures ready to fill in stock
- Filled stock on shop floor
- Unpacked pallets and took stock out to fill on floor
- Packed away over stock into fixtures of stockroom
- Scan overstock and tidy stockroom
- Scanned items out of fixtures before taking to the shop floor
- Help any costumer who needs help with outfits their comfortable in
- Checking bags in the checkout
Shop Assistant
Warehouse
01.2009 - Current
- Direct sales floor activities ensuring excellence in customer service and resolving store level problems
- Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits
- Maintain price accuracy of goods and ensured adequate stock levels
- Supported sales floor by implementing process improvements
- Worked within establish guidelines particularly with brands
- Attached price tags to merchandise on the shop floor
- Received and stored the delivery of stock items
- Kept up to date with special promotions and putting up displays
waitress
VALENTINES
01.2008 - Current
- Taking costumers order
- Serving costumers their food
- Bringing plates to the kitchen
- Wiping tables when costumers finished
- Clean toilets
- Vacuum floors when closing or just sweep up floor with dustpan
Assistant Manager
CHICKEN TREAT
01.2012 - 01.2016
- Turn on or set off alarm before or after work
- Doing morning preps before opening the store and getting in to lunch rush
- Clean fryers or remove old oil before opening store
- Counting money and put them in to tills
- Serve customers in the front counter & taking orders through drive thru
- Making orders
- Doing manager paper work/ Ordering stock that is needed in the shop
- Help cashier and kitchenhand with the cleaning
- Putting up new promotions
- Banking money
- Supervising staff on my shifts & making sure everyone is ok and doing their job
multitask
REDROOSTER
01.2014 - 01.2015
- Stuff chickens and put on rack in the mornings
- Prep food before opening store
- Clean up before lunch rush
- Did both cashier and kitchenhand
- Serving customers through front counter & drive thru
- Making costumers orders
- Stocking up cool room with stock from freezer
- Train new staff
Education
Otahuhu College
01.2011
Sir Edmund Hillary Collegiate
01.2010
Skills
- Good listening skills
- Customer service skills
- Organizational skills
- General skills
- Honest
- Hardworking
- Patient
- Helpful
- Willing to learn
- Encouraging
- Supportive
- Fast learner
- Fashion coordination
- Package delivery
- Data management
Accomplishments
- Excellent in mathematics, (2007)
- Tertiary Exploration, (2008)
- First Aid Certificate, (2015)
- Certificate 3 in Process Manufacturing, (2023)
References
- Eseta Seiuli, 0450521556, Manager
- Rachelle Tilos, 0422 429 450, Assistant Manager
Skillsandqualities
- Good listening skills.
- Customer service skills.
- Organization skills.
- General skills.
- Honest & hardworking.
- Patient & helpful.
- Always working to the best of my ability.
- Willing to learn and to implement new skills.
- Encouraging and supportive of others.
- Fast learner.
- Can put together a nice outfit.
Timeline
multitask
REDROOSTER
01.2014 - 01.2015
Assistant Manager
CHICKEN TREAT
01.2012 - 01.2016
work experience
KMART
01.2011 - Current
Shop Assistant
Warehouse
01.2009 - Current
waitress
VALENTINES
01.2008 - Current
Otahuhu College
Sir Edmund Hillary Collegiate
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