Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Shirley Phillips

Hamilton,WKO

Summary

Dynamic bar staff member with a proven track record at Dinsdale Tavern, excelling in high-pressure environments. Recognized for exceptional customer service and effective multitasking, ensuring a welcoming atmosphere. Expertise in cash handling and food safety, consistently maintaining cleanliness and hygiene standards to enhance operational efficiency.

Overview

7
7
years of professional experience

Work History

Bar Staff Member

Ngaruawahia R S A
08.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.

Bartender

Dinsdale Tavern
02.2023 - 06.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Kitchen Hand

Chicken Spot
02.2018 - 07.2022
  • Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
  • Plated and presented food following chef requirements.

Education

No Degree -

Ngaruawahia High School
Ngaruawahia, NZ

Skills

  • Effective multitasking
  • Team player attitude
  • Menu memorization
  • Customer service focus
  • Cash handling expertise
  • Food safety
  • Cleanliness and hygiene
  • Alcohol awareness

Interests

Drawing

Learn other languages

Taking photos

Interest in mechanic work

Enjoy meeting people

Timeline

Bar Staff Member

Ngaruawahia R S A
08.2024 - Current

Bartender

Dinsdale Tavern
02.2023 - 06.2024

Kitchen Hand

Chicken Spot
02.2018 - 07.2022

No Degree -

Ngaruawahia High School

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Shirley Phillips