- Passionate about balancing physical health with mental and emotional wellness
- Homelessness Outreach
- Volunteer Work
- I enjoy cooking for friends and family gatherings
- Community Cleanup
- Cooking
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Baking
Shirley Saumani
Mount Wellington,AUK
Summary
Dynamic and dependable team player with a strong background in customer service and operations within fast-paced environments. Recognized for fostering team collaboration and driving results through adaptability and effective communication. Proficient in inventory management, delivering exceptional customer service, and maintaining a clean and safe workspace. Bilingual in English and Samoan, committed to providing outstanding support to both current and prospective customers while adeptly handling inquiries, resolving issues, and processing orders efficiently.
Overview
12
12
years of professional experience
Work History
Holiday Host
Air New Zealand
07.2025 - Current
- Meet,greet and assist passengers at check-in, departure arrivals and baggage hall to ensure customer needs and requirements are met in a timely friendly and professional manner and in accordance with Air New Zealand customer and brand and values.
- Proactively identify opportunities to interact with passengers and enhance their airport experience.
- Refer a accompany (where appropriate) customers to relevant areas to facilitate smooth transition through the airport.
- Update systems and databases with appropriate customer information and process's and databases with appropriate customer information and processes customer requests or changes.
- Resolve customer issues, escalation where required, to ensure passengers needs and concerns are addressed in a timely manner.
- Communicate with passengers during periods of slow or disrupted service to keep passengers informed and at ease.
- Identify and recommend process improvements that enhance the customer experience and improve efficiency.
- Develop and maintain effective working relationships with internal parties to enhance delivery of quality customer service.
- Actively ensure the safety and security of all people, assets,systems and procedures engaged in or associated with own area of responsibility or otherwise under own control influence.
Warehouse Assistant
New Zealand Window Shades
04.2022 - 02.2025
- Processing incoming goods
- Inspect and verify items
- Maintain Inventory
- Prepare orders for shipment
- Pick and pack orders using scanners
- Report any missing items for customer orders before dispatch
- Package items and label correctly
- Ensure all orders are processed efficiently and that the delivery of materials meets customers’ expectations and business timelines
- Utilize handheld units to pick items according to the Warehouse Management System
- Inspect items to ensure they’re not damaged or faulty
- Assist with stock replenishment, ensuring stock levels on picking shelves are maintained and monitors stock inventory
- Perform stocktakes bi-annually on all products in the warehouse, as well as participate in scheduled cycle counts
Warehouse Assistant
Just Group
09.2020 - 04.2022
- Move inventory and materials across facilities
- Process inventory for delivery
- Sort, organize and store inventory in the proper location
- Package items and label correctly
- Scan delivered items and ensure quality
- Report damaged or missing inventory to supervisors
- Stack and organize large bulk items
- Update logs and documentation for inventory processing
- Wear safety gear at all times
- Ensure workspace is free of debris and remove safety hazards from aisles
- Work as an active team member to complete team goals
- Prepare documentation and inventory for audits
- Pick and packing stocks for online
- Online returns and exchanges
- Housekeeping
Health and Safety representative (Housekeeping Department)
Holiday Inn
01.2019 - 01.2020
Housekeeping Team Leader
Holiday Inn
01.2016 - 01.2020
- Met with equipment and supply vendors to determine if products met needs and specifications
- Prioritise workload and assigned duties to meet deadlines
- Conduct quality checks to assure tasks were completed correctly
- Assisted in accomplishing tasks within a deadline
- Supervised employees by inspecting cleaned rooms, running safety meetings, and training employees
- Improved team working skills by working with fellow employees to complete the tasks at hand
- Checking assigned areas as team lead
- Work with others as needed to ensure goals were reached
- Work directly with the housekeeping managers and supervisor to ensure that everything is being to the standards set in place
- Examine rooms to determine need for repairs or replacement of furniture or equipment and make recommendations to management
- Assign worker’s duties and inspect work for conformance to standards of cleanliness
- Lock in lost property
- Provide support and mentoring to ensure housekeeping can achieve as one team
- Update guest preferences ensuring we can exceed guest expectation
- Assisting all housekeeping attendants to take pride in their work and provide a professional service
- Do closing and end of the day report
Call Centre Operator
Premium Private Wealth Group
01.2014 - 2015
- Provision of premium customer service experience
- Work to KPI’s
- Utilise Microsoft Suite
- Promote and deliver solutions to meet customer needs
- Retain and utilise large volumes of product and service information provided by various clients
- Utilise rapport building qualities to connect with customers in order to promote best possible outcomes with focus on customer satisfaction and on ensuring business targets are met
- Account reviews to ensure product suitability for existing customers
- Inbound and Outbound Calls
- Liaise with internal and external stakeholders
- Adhere to codes, values, and policy frameworks
- Administrative tasks
- Actively participate in quality improvement
Education
Best Pacific Institute of Education
01.2011
Pacific Institute of Education
01.2011
Pacific Institute of Education
01.2011
Pacific Institute of Education
01.2011
Skills
- Strong written and verbal communication skills
- Strong customer service skills
- Proven track record of achieving targets
- Proficient in customer service and sales
- Efficient in high-pressure environments
- Efficient task prioritization
- Effective team collaboration
- Effective listening skills
- Skilled in Microsoft Office applications
- Proficient in performance monitoring and KPI analysis
- Attentive to individual client needs
- Adherence to codes and policies
- Efficient and reliable
- Effective presentation skills
Interests
Residential Suburb
7 Teretere lane, Mount Wellington, 1062
Contact Numbers - Mobile
0226902276
Professional Referees
- Sarona Pio, Manager, Just Group, 02108382688.
- Rites Smith,Manager Group, Air New Zealand , 021709730.
Personal And Career Statement
Being young, professional, and driven, I wish to consolidate and build on my existing skills and successes within a dynamic new environment that would enable me to utilise my proven ability to achieve significant results in meeting and exceeding my goals and efficiently undertaking all operational requirements. I now know that I am keen to work and pave a successful career path suited to my skills. I am considering being a very mature person with a calm disposition. I am an honest, reliable person who can adapt to any environment. My immediate family plays a big part of my life, hence my desire to be successful so that i can be a role model as well attributing to my family success. I am a dependable person who believes in forgoing good networks and taking opportunities that are presented to me that will benefit me and my family.
Timeline
Holiday Host
Air New Zealand
07.2025 - Current
Warehouse Assistant
New Zealand Window Shades
04.2022 - 02.2025
Warehouse Assistant
Just Group
09.2020 - 04.2022
Health and Safety representative (Housekeeping Department)
Holiday Inn
01.2019 - 01.2020
Housekeeping Team Leader
Holiday Inn
01.2016 - 01.2020
Call Centre Operator
Premium Private Wealth Group
01.2014 - 2015
Pacific Institute of Education
Pacific Institute of Education
Pacific Institute of Education
Best Pacific Institute of Education