Ronnette Ukufia
AUCKLAND,AUK
Summary
Dedicated customer service professional with a National Certificate in Travel and Tourism. Demonstrates strong skills in managing online orders, processing refunds, and addressing inquiries across retail and aviation environments. Excellent interpersonal skills contribute to positive customer experiences.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Woolworths Group
Auckland
07.2021 - Current
- Facilitated online order support for customers, ensuring a smooth transaction experience.
- Coordinated redeliveries to resolve delivery issues, improving customer satisfaction.
- Handled refunds and compensation requests.
- Resolved in-store queries, enhancing customer service quality and engagement.
- Addressed customer inquiries about the loyalty program in-store, providing clear information and support.
Customer Service Representative
New Zealand Post
Auckland
08.2018 - 2019
- Assisted customers with lost parcel issues and tracking updates.
- Answered phone calls and email inquiries.
- Coordinated with mail centres to resolve delivery concerns
Passenger Service Agent
Menzies Aviation
Auckland International Airport
02.2016 - 2018
- Executed check-in processes for Qantas Airways, Emirates, Cathay Pacific, and AirAsia—enhancing passenger experience.
- Supported passenger check-in at service counters.
- Assisted passengers with kiosk check-in processes.
- Coordinated flight preparation, oversold flight handling, and cash management to ensure smooth operations.
- Facilitated boarding coordination through announcements, gate area preparation, and collaboration with turn coordinator, bag room, and ramp teams.
- Assisted with departing flight operations.
- Provided support to special assistance passengers during arrivals and departures.
- Worked part time in face-to-face customer service roles.
- Delivered face-to-face customer service to address client inquiries.
Retail Assistant
Cotton On Group
Auckland
04.2014 - 01.2016
- Assist customers with questions, purchases, and service needs.
- Process cash transactions accurately and follow register procedures.
- Restocked shelves in store to ensure product availability. and keep inventory areas organized.
Education
National Certificate - Travel and Tourism, Level 3 & 4
Travel Careers And Training Institute
Auckland Airport11-2013
NCEA Level One, Two, Three - English, Mathematics, Visual Art, Computing, Financial Literacy, English, Tourism, Visual Art, Computing, Financial Literacy, English, Tourism, Legal Studies, Early Childhood, Business Admin
James Cook High School
01-2012
Skills
- Excellent Customer Service skills
- Customer Engagement
- Problem Solving
- Order processing
- Cash management
- MS Office proficiency
- Excellent time management
References
- Bindiya Patel
Senior lead agent at Menzies Aviation
0210309772
- Angelina Togapuna
Team Leader at Woolworths Group
022 429 7122
E: angelina.masiniua@gmail.com
Timeline
Customer Service Representative
Woolworths Group
07.2021 - Current
Customer Service Representative
New Zealand Post
08.2018 - 2019
Passenger Service Agent
Menzies Aviation
02.2016 - 2018
Retail Assistant
Cotton On Group
04.2014 - 01.2016
National Certificate - Travel and Tourism, Level 3 & 4
Travel Careers And Training Institute
NCEA Level One, Two, Three - English, Mathematics, Visual Art, Computing, Financial Literacy, English, Tourism, Visual Art, Computing, Financial Literacy, English, Tourism, Legal Studies, Early Childhood, Business Admin
James Cook High School