Shirly Tadeo
Mount Roskill,New Zealand
Summary
My work experience includes working as crew member in fast food in the Philippines, customer service representative, and in logistics in Singapore. I am a student on weekends and can work 20 hours per week, and immediately available.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Logistics Administrator
Hong Seh Motors
06.2018 - 06.2024
- Managed import-export documentation and ensured compliance with customs regulations
- Streamlined warehouse operations, improving efficiency by 15%
- Coordinated with suppliers and freight forwarders to ensure timely deliveries
- Reduced shipping costs through strategic carrier negotiations and route optimization.
- Managed vendor relationships, negotiating favorable contracts and monitoring performance metrics.
Customer Service Exectutive
IHub Solutions Pte Ltd
01.2006 - 01.2018
- Managed order fulfillment, including data entry for incoming and outgoing orders.
- Prepared billing, invoices, and inventory reports for customers.
- Received an Outstanding Performance Award, May 2015
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Care Representative
Convergys
10.2006 - 04.2010
- Managed 30 to 50 calls in a day with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
Education
Master of Business Administration - Operations And Logistics
Auckland Institute of Studies
Auckland, AUK02.2025
Bachelor of Science - Industrial Engineering
Adamson University
Manila Philippines05.2005
Skills
- Organizational skills
- Customer service skills
- Import-Export Documentation & Customs Compliance
- Multitasking
- Warehouse management systems
- Shipment coordination
- Data analysis
- Order fulfillment
- Reporting skills
- Warehouse management systems
- Shipment coordination
- Data analysis
- Order fulfillment
- Reporting skills
- Advanced Excel
Accomplishments
- Achieved higher bandingby completing documentations with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned awards for customer satisfaction, company-wide.
- Supervised team of 5 staff members.
Certification
- Virtual Assistant Skills Training, Inspired-Filipino Freelancers, 2022
- Hands-on Declaration in TradeNet, Singapore Customs Academy, 2018
- Continuous Improvement, iHub Solutions Singapore, 2018
- International Trade and Shipping Procedures, Singapore Institute of Materials Management, 2012
- Basic Insurance Concepts, Singapore College of Insurance, 2010
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Logistics Administrator
Hong Seh Motors
06.2018 - 06.2024
Customer Care Representative
Convergys
10.2006 - 04.2010
Customer Service Exectutive
IHub Solutions Pte Ltd
01.2006 - 01.2018
Master of Business Administration - Operations And Logistics
Auckland Institute of Studies
Bachelor of Science - Industrial Engineering
Adamson University
Awards
- Hong Seh Motors’ Long Service Award, Dec 2023
- iHub Solutions’ Outstanding Performance Award, May 2015
- Convergys’ Certificate of Excellence, Top CRSM, Exceptional Performance, Quarter 100% Attainment Awards 2009-2010
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