SHIRLYN MANAS
Auckland,Mount Wellington
Summary
Proven beauty industry professional with a track record of enhancing client satisfaction and increasing sales revenue at Zhaeric's Beauty Lounge. Leveraging expertise in customer service and upselling strategies, I have successfully expanded clientele bases and fostered strong client relationships. Demonstrated ability to maintain high standards of organization and multitasking, ensuring optimal customer experiences. Well-qualified Beauty Advisor familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Dedicated make up Artist accustomed to exceeding company objectives through client satisfaction and enduring commitment to style and relevance. Dynamic Make up Artist with creativity and nuance and thorough knowledge of correct product applications for varying skin colors and face shapes. Received Living Values Award from Farmers (Region One ) provided outstanding service or demonstrated clear actions of living farmers values.
Overview
4
4
years of professional experience
Work History
Beauty Advisor
Lancome, Farmers
02.2024 - 12.2024
- Taught customers how to apply makeup and recommended optimal products.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
- Crosssold complementary products by identifying client needs and recommending appropriate solutions, resulting in increased average transaction values.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
Beauty Advisor
Elizabeth Arden, Farmers
10.2023 - 02.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Semi Permanent Make up Tattoo Artist
Zhaeric's Beauty Lounge
10.2021 - 04.2023
- Educated clients on proper aftercare procedures, minimizing complications and promoting optimal healing results.
- Performed clean, high-quality work at all times.
- Increased studio''s clientele base through consistent high-quality work and outstanding customer service.
- Maintained a clean and hygienic workspace, adhering to industry standards and ensuring client safety.
- Accepted and processed customer payments.
- Contributed to a positive studio atmosphere by fostering teamwork among staff members and encouraging open communication.
- Utilized photographs and sketches from customers to develop ideas.
Hair and Makeup Artist
Wedding Glamour Baguio-Benguet
08.2021 - 04.2023
- Achieved client satisfaction by providing exceptional hair and makeup services tailored to individual preferences.
- Stayed current on trends and innovations within the beauty industry by attending conferences, trade shows, and continuing education courses.
- Ensured a smooth and efficient workflow during high-traffic event days by coordinating with fellow team members, leading to seamless execution of services.
- Expanded clientele base through consistent delivery of high-quality work paired with excellent customer service skills.
- Enhanced bridal party experiences with attentive and customized styling for weddings and special events.
- Provided clients with detailed tutorials on maintaining their new hairstyle or makeup look at home which led to positive feedback.
Hair Salon Owner
Zhaeric's Beauty Lounge
08.2020 - 04.2023
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
- Resolved customer complaints effectively by demonstrating empathy, understanding their concerns, and finding suitable solutions that ensure satisfaction on both ends.
- Organized special events such as hair shows or charity fundraisers to increase brand awareness and community engagement.
- Managed salon operations, ensuring efficient scheduling and high-quality customer service.
Nail Technician
Zhaeric's Beauty Lounge
08.2020 - 04.2023
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Communicated effectively with management concerning important customer issues.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
Beauty Therapist
Zhaeric's Beauty Lounge
08.2020 - 04.2023
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
Education
Vocational Degree - Cosmetology Education
Benguet Technical School
La Trinidad, Benguet, Philippines01.2023
Skills
- Customer Service
- Organization and Multitasking
- Team Collaboration
- Customer Engagement
- Upselling strategies
- Flexibility and Adaptability
- Retail experience
- Sales expertise
- Customer Consultation
- Client Relationship Building
- Products knowledge
- Payment processing
- Sales techniques
- Customer education
References
- Mr. Irfaan Ali
- Beauty Sales Manager
- Farmers Trading Company limited
- 0272054589
• Ms Shanayam Lal
• Store Manager
• Dotti St. Luke’s
• 027 286 2680
• Ms Lisa Odlum
• Retail and Education Manager
• Loreal
• 021 747 292
Timeline
Beauty Advisor
Lancome, Farmers
02.2024 - 12.2024
Beauty Advisor
Elizabeth Arden, Farmers
10.2023 - 02.2024
Semi Permanent Make up Tattoo Artist
Zhaeric's Beauty Lounge
10.2021 - 04.2023
Hair and Makeup Artist
Wedding Glamour Baguio-Benguet
08.2021 - 04.2023
Hair Salon Owner
Zhaeric's Beauty Lounge
08.2020 - 04.2023
Nail Technician
Zhaeric's Beauty Lounge
08.2020 - 04.2023
Beauty Therapist
Zhaeric's Beauty Lounge
08.2020 - 04.2023
Vocational Degree - Cosmetology Education
Benguet Technical School