Shisir Dhungana
Hamilton,Hamilton East
Summary
A highly accomplished and results-oriented manager with a proven track record of success in hospitality/liquor store management. Expertise encompasses operational optimization, sales growth strategies, and team leadership within both sectors. Demonstrated ability to drive revenue, manage inventory effectively, ensure regulatory compliance (specifically within the alcohol retail industry), and cultivate exceptional customer experiences. Adept at fostering positive work environments, resolving complex operational challenges, and consistently exceeding business objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Gold Liquor Limited
01.2025 - Current
- Ensuring compliance with the Sale and Supply of Alcohol Act 2012 and occupational health and safety regulations.
- Ordering Stock.
- Managing stock levels and pricing, including implementing stock control, systems, stock, tracking, stock discounting and clearance.
- Developing and maintaining a professional and cooperative relationship with suppliers.
- Looking for opportunities to improve procedures and make improvements where appropriate, particularly purchasing and marketing policies and service standards.
- Assisting with the ongoing management of stock such as product inventories and participating in stock-takes.
- Stacking and displaying products for sale, and wrapping and packing goods sold.
- Maintaining a clean and safe environment for both customers and staff.
- Maintaining records of stock levels and financial transactions during the shift.
- Connecting with customers and taking random customer feedback to assess their satisfaction regarding customer-service.
- Ensure all laws and compliances related to the serving of liquor are followed.
- Undertaking budgeting for the establishment.
- Controlling selection, training, and supervision of staff.
- Ensuring compliance with occupational health and safety regulations.
- Promoting and advertising the establishment's goods and services.
- Maintaining the store and store cleaning.
Duty Manager
Thirsty Liquor, Blackbull, Punters Sports Bar
11.2019 - 12.2024
- Ensuring compliance with the Sale and Supply of Alcohol Act 2012 and occupational health and safety regulations.
- Assisting with the ongoing management of stock such as product inventories and participating in stock-takes.
- Stacking and displaying products for sale, and wrapping and packing goods sold.
- Developing strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Maintaining a clean and safe environment for both customers and staff.
- Keep a record of all financial transactions during duty hours.
- Connecting with customers and taking random customer feedback to assess their satisfaction regarding customer-service.
- Creating drink and food menus.
- Ensuring bar is well-stocked and clean.
- Maintaining drink recipe documentation.
- Overseeing planning for special events.
Education
Graduate Diploma - Strategic Management
Wintec
Hamilton, NZ03-2021
Skills
Team leadership & motivation
Strong communication
Delegation & empowerment
Conflict resolution
Performance management
Store operations
Inventory management
Scheduling & staffing
Quality control
Health & safety compliance
Equipment maintenance
Budgeting & cost control
Sales & revenue management
Profit & loss understanding
Customer Focus
Customer relationship management
Certification
- Licence Controller Qualification (LCQ) on 18th December 2019.
- Managers Certificate under Section 217 Sale and Supply of Alcohol Act 2012 on 13thJuly 2020 updated till 13th July 2027.
- Forklift Operator Licence and Certificate on 16th April 2021.
- Harm Minimization Training for Pokies.
- Certificate for Host Responsibilities Policy.
- Full New Zealand Driving Licence.
Timeline
Retail Store Manager
Gold Liquor Limited
01.2025 - Current
Duty Manager
Thirsty Liquor, Blackbull, Punters Sports Bar
11.2019 - 12.2024
- Licence Controller Qualification (LCQ) on 18th December 2019.
- Managers Certificate under Section 217 Sale and Supply of Alcohol Act 2012 on 13thJuly 2020 updated till 13th July 2027.
- Forklift Operator Licence and Certificate on 16th April 2021.
- Harm Minimization Training for Pokies.
- Certificate for Host Responsibilities Policy.
- Full New Zealand Driving Licence.
Graduate Diploma - Strategic Management
Wintec
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