Shivam Anand
Blenheim,MBH
Summary
Ambitious Bar & Restaurant Manager with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers. Proven leader in hospitality management, adept at elevating guest experiences and boosting revenue by 20% at Carnmore Chateau Marlborough Luxury Hotel. I excel in fostering team efficiency and customer satisfaction. Leveraging expert social media promotion, I drive operational excellence and profitability.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar and Restaurant Manager
Carnmore Chateau Marlborough Luxury Hotel
05.2023 - Current
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Resolved customer complaints efficiently while maintaining professionalism and preserving long-term guest relations.
- Managed inventory control processes for reduced waste and optimized profit margins.
- Maintained a safe working environment by enforcing strict adherence to health and safety regulations among employees.
- Ensured compliance with state liquor laws by monitoring alcohol service and providing ongoing staff education on responsible beverage serving practices.
- Established strong relationships with vendors for better pricing, timely deliveries, and improved product selection.
- Increased staff retention through effective hiring, training, and performance management practices.
- Collaborated with chefs on menu development for improved guest experience and increased sales.
- Launched successful promotions in collaboration with the marketing team, driving increased sales and customer engagement.
- Boosted customer satisfaction by implementing strategies to improve overall service quality and efficiency.
- Managed social media presence to maintain consistent branding, promote special events, and engage with customers for enhanced loyalty and repeat business.
- Implemented cost-saving measures, resulting in significant operational savings without sacrificing quality or service levels.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Improved team performance by implementing new KPI tracking systems and providing regular feedback.
- Developed, tracked and analyzed variance of key performance measurements.
- Analyzed financial data to identify cost-saving opportunities while maintaining high-quality output standards.
Hotel Night Manager
Sudima Hotel
10.2022 - 04.2023
- Maintained a secure environment through diligent monitoring of hotel premises and strict adherence to safety protocols.
- Monitored inventory levels of essential supplies, placing orders when necessary to prevent shortages or delays in service delivery.
- Improved team communication by implementing daily pre-shift meetings for night staff, leading to enhanced productivity.
- Reviewed nightly reports on hotel performance metrics, using data-driven insights to inform decision-making processes for future improvements.
- Managed cash transactions accurately, balancing daily reports and maintaining proper financial records for the front office department.
- Handled emergency situations with calm professionalism, ensuring guest safety and coordinating appropriate responses from relevant departments within the hotel establishment.
- Ensured seamless guest arrivals by preparing pre-registration materials and confirming reservation details ahead of time.
- Supported sales efforts by providing accurate room availability information and assisting with marketing initiatives when needed.
- Assisted in the implementation of new front office software to optimize task completion and staff productivity.
- Provided concierge services to guests by offering recommendations for local attractions, dining options, and transportation arrangements when required.
Restaurant Manager
Hotel HariHari
07.2020 - 08.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Restaurant Supervisor
Novotel Christchurch Airport Hotel
11.2019 - 06.2020
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Checked on guests throughout meal to attend to needs and provide great service.
Restaurant Duty Manager (Part Time)
Thai Aroma Restaurant
08.2018 - 06.2019
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Prepared food orders, cooking on grill and operating fry station.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
Food & Beverage Service Manager
TSG Hotels & Resorts
03.2017 - 07.2018
- Established strong rapport with local community organizations through participation in events and promotions.
- Introduced new technologies for managing reservations, improving accuracy and reducing wait times for guests.
- Continuously sought opportunities for professional development by attending industry conferences, workshops, and seminars.
- Maintained high standards of cleanliness and safety, consistently passing health inspections with excellent ratings.
- Implemented cost-saving measures in food sourcing, reducing expenses without sacrificing quality.
- Developed successful marketing campaigns to attract new patrons and increase overall revenue.
- Improved overall labor cost management by effectively scheduling staff according to business needs.
- Analyzed sales data to identify trends in patron preferences and strategically adjust menu offerings accordingly.
- Reduced food waste by monitoring inventory levels and ordering supplies based on demand predictions.
- Increased customer satisfaction by implementing new service protocols and staff training programs.
F&B Captain
The Ritz-Carlton, Bangalore
11.2015 - 02.2017
- Ensured smooth dining experiences by promptly addressing guest concerns and coordinating with the kitchen staff for timely meal preparation.
- Developed strong relationships with local suppliers, negotiating competitive pricing and ensuring timely deliveries to maintain consistent stock levels.
- Implemented cost-saving measures such as portion control guidelines without compromising food quality or presentation standards.
- Fostered a culture of teamwork and collaboration by regularly providing constructive feedback and recognition for exemplary performance.
- Conducted regular inventory checks for proper stock levels, minimizing waste and reducing costs.
- Consistently monitored dining area cleanliness and ambience-adjusting lighting, music, and temperature as needed to create the perfect atmosphere for guests.
- Contributed to increased revenue by promoting menu items, upselling specials, and offering personalized recommendations based on guest preferences.
- Resolved conflicts among team members through active listening skills, fostering a positive work environment for increased job satisfaction.
- Mentored junior staff members in developing their hospitality skills while adhering to company policies and procedures.
- Streamlined communication between front-of-house and back-of-house teams through effective use of technology and clear verbal instructions.
- Greeted and seated guests to provide friendly and welcoming experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
Bar Team Leader
Hyatt Place, Hampi
08.2013 - 11.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Industrial Trainee
Clark Shiraz Hotel
04.2013 - 07.2013
Education
Post Graduate - Hospitality And Recreation Marketing
Ara Institute of Canterbury
Christchurch, CAN08.2019
Bachelor - Hospitality
Uttrakhand Technical University
Dehradun06.2013
Skills
- Health & Safety Compliance
- Staff Management
- Social Media Promotion
- Inventory control and record keeping
- Passion for customer satisfaction
- Point of Sale (POS) system operation
- Food plating and presentation
- Recruitment & Training
- Recipes and F&B menu planning
- Wine Knowledge
- Problem-Solving and Complaints Handling
- Excellent Communication
- Quality Control
- Reservations Management
- Food and Beverage Operations
- Account Administration
- Property Management Systems
- Revenue Generation
- Special Event Coordination
- Social media networking
- Front Desk Operations
- Budget Implementation
- Multitasking
- Food & Beverage Up-Selling
- First AID
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Increased Revenue by 25% by implementing new marketing strategies and menu redesign.
- Successfully reduced food costs by 15% by optimizing inventory and supplier agreements.
Certification
- LCQ ( License Control Qualification), NZ
- Duty Manager Liquor License, NZ
- WSET Qualification Level 1(Wine & Spirits Education Trust), 2020
- WSET Qualification Level 2(Curently Purusing)
- Fire and Emergency Certificate, NZ
- Health& Safety Training Certificate, NZ
- First AID Level 1
- First AID Level 2
New Zealand Work Visa Status
- Accredited Employers Work Visa, till May 2029
Timeline
Bar and Restaurant Manager
Carnmore Chateau Marlborough Luxury Hotel
05.2023 - Current
Hotel Night Manager
Sudima Hotel
10.2022 - 04.2023
Restaurant Manager
Hotel HariHari
07.2020 - 08.2021
Restaurant Supervisor
Novotel Christchurch Airport Hotel
11.2019 - 06.2020
Restaurant Duty Manager (Part Time)
Thai Aroma Restaurant
08.2018 - 06.2019
Food & Beverage Service Manager
TSG Hotels & Resorts
03.2017 - 07.2018
F&B Captain
The Ritz-Carlton, Bangalore
11.2015 - 02.2017
Bar Team Leader
Hyatt Place, Hampi
08.2013 - 11.2015
Industrial Trainee
Clark Shiraz Hotel
04.2013 - 07.2013
Post Graduate - Hospitality And Recreation Marketing
Ara Institute of Canterbury
Bachelor - Hospitality
Uttrakhand Technical University
- LCQ ( License Control Qualification), NZ
- Duty Manager Liquor License, NZ
- WSET Qualification Level 1(Wine & Spirits Education Trust), 2020
- WSET Qualification Level 2(Curently Purusing)
- Fire and Emergency Certificate, NZ
- Health& Safety Training Certificate, NZ
- First AID Level 1
- First AID Level 2
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