Shivam Bansal
Hataita ,Wellington
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Store Manager
BurgerFuel
10.2022 - 03.2024
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reported issues to higher management with great detail.
Assistant Cafe Manager
The Riddiford Cafe & Bistro
05.2020 - 08.2021
- Managed daily cafe operations for smooth workflow and increased productivity.
- Assisted in the development of new menu items, resulting in higher sales and positive feedback from customers.
- Resolved customer complaints professionally, ensuring repeat business and upholding the cafe''s reputation.
- Collaborated with the Cafe Manager to develop marketing strategies that increased foot traffic and overall revenue.
- Negotiated contracts with suppliers to secure competitive prices for products.
- Developed and implemented strategies to promote cafe products and increase sales.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Shift Manager
Burger King
04.2019 - 12.2019
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Housekeeping Supervisor
Park Hotel
03.2019 - 06.2019
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
Barback
The Parasol And Swing Comapny
12.2017 - 09.2018
- Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Ensured smooth bar operations by promptly cleaning glassware and utensils, allowing bartenders to focus on serving customers.
- Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.
Front of House Staff Member
Ice Events
05.2016 - 04.2017
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
Security Officer
24/7
10.2016 - 02.2017
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Checked and verified photo identification prior to granting facility access.
Education
Diploma In Hospitality Level 5&6 - Hospitality Administration And Management
Aspire2 University
Auckland, New Zealand 12.2018
Skills
- Shift Scheduling
- Retail Inventory Management
- Customer Service Management
- Employee Training
- Leading Staff Meetings
- Problem-Solving
- Customer Relations
- Team leadership and coaching
- Friendly and Positive
- Multitasking and Organization
- Outstanding communication skills
- Recruitment and hiring
- Work Planning and Prioritization
- Cost Control
- Relationship building and management
- Risk Management
Side Hustle
Stock market, content creation via AI, Poadcast.
Timeline
Store Manager
BurgerFuel
10.2022 - 03.2024
Assistant Cafe Manager
The Riddiford Cafe & Bistro
05.2020 - 08.2021
Shift Manager
Burger King
04.2019 - 12.2019
Housekeeping Supervisor
Park Hotel
03.2019 - 06.2019
Barback
The Parasol And Swing Comapny
12.2017 - 09.2018
Security Officer
24/7
10.2016 - 02.2017
Front of House Staff Member
Ice Events
05.2016 - 04.2017
Diploma In Hospitality Level 5&6 - Hospitality Administration And Management
Aspire2 University
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