Shivam Maheshwari
Auckland,AUK
Summary
Highly motivated and professional Front office, Guest relations and Senior Management with over 5 years of experience providing high-level support to team & senior executives. Proficient in managing calendars, organizing meetings and events, handling confidential documents, and communicating with internal and external stakeholders. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Manager
LA Quinta By Wyndham
, Auckland
11.2023 - Current
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
- Managed inventory levels for supplies used at the front desk such as stationary items, key cards.
- Analyzed customer feedback data to identify areas of improvement.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
- Created and optimized employee schedules for shift coverage.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Provided support during events held at the hotel premises such as conferences or exhibitions hosted by clients.
Operations Manager
Fort Street Hostel - CPG
Auckland
07.2023 - 11.2023
- Prepare and manage budgets and financial documents
- Coordinate and schedule meetings and conferences with internal, external stakeholders & contractors
- Prepare and distribute meeting agendas, minutes, and other relevant materials to the hotel team
- Handle confidential information and documents with discretion and maintain their proper organization
- Prepare quarterly forecast of business and amend it when required
- Provide training and guidance to DM on guest relations/dispute, reservations
- Train staff and conduct regular meetings on health & safety regulations.
- Managed scheduling, training and inventory control.
- Addressed customer concerns with suitable solutions.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Created detailed reports on the performance of individual departments within operations.
Assistant Manager - FO
Novotel
New Plymouth
08.2022 - 02.2023
- Participate in selection of Front Office personnel
- Maintain working relationships with all departments of hotel
- Prepared and distributed daily reports and presentations
- Analyze rate variance and monitor credit reports
- Inventory management and yield maximum sell of it.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed completed work to verify consistency, quality and conformance.
Duty & Resort Manager
Heritage Resort
Cromwell
12.2020 - 08.2022
- Managing Portfolio of new corporate clients
- Assisted executive secretary in managing and coordinating schedules, meetings, and travel arrangements for senior executives
- Conducted research and prepared reports on various topics related to the company's operations and industry trends
- Provided administrative support, including answering phone calls, responding to emails, and performing FO duties.
- Planned corporate retreats for business clients using a variety of amenities offered by the resort.
- Developed policies and procedures to improve operational efficiency of the resort.
- Supervised front desk staff in providing excellent customer service experiences for guests.
Guest Service Agent
Hilton Resorts
Queenstown
04.2018 - 12.2020
- Check in/out and record the details of guest
- Part of daily briefing & perform the duties as requested
- Involve Dm on any dispute from the guest
- Responding to emails, and guest queries as per the policy and guidelines.
- Greeted guests with a friendly and welcoming attitude.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Provided information regarding room availability and rates to potential customers.
- Handled payment processing and provided customers with receipts and proper bills and change.
Education
Graduate Diploma in Applied Management -
Otago Polytechnic
Bachelors in foreign Trade -
IIFTR
Skills
- Leadership
- Management /Communication skills
- Negotiation/ Critical Thinking
- Guest Service/experience
- Front of House
- Office/Hotel management
- Reservation Management
Skilled in PMS
- PMS
- OnQ
- Opera 50
- New Book
- Clarity
Certification
- LCQ
- Essential First Aid Certificate
Personal Information
Visa Status: NZ- Resident
References
On Request
References
References available upon request.
Timeline
Front Office Manager
LA Quinta By Wyndham
11.2023 - Current
Operations Manager
Fort Street Hostel - CPG
07.2023 - 11.2023
Assistant Manager - FO
Novotel
08.2022 - 02.2023
Duty & Resort Manager
Heritage Resort
12.2020 - 08.2022
Guest Service Agent
Hilton Resorts
04.2018 - 12.2020
Graduate Diploma in Applied Management -
Otago Polytechnic
Bachelors in foreign Trade -
IIFTR
- LCQ
- Essential First Aid Certificate
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