Shivam Nautiyal
Hamilton,WKO
Summary
IT engineer with a strong penchant for technology, adept at troubleshooting, and committed to delivering excellent customer service. Experienced in providing network and software support, as well as devising and implementing technical solutions. Proven ability to assess user needs and address service desk inquiries promptly and effectively.
Overview
3
3
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Service Desk Agent
Wintec, Te-Pukenga
08.2023 - Current
- Provided exceptional support to end-users, addressing their concerns with empathy and professionalism.
- Developed strong working relationships with colleagues across departments, fostering positive work environment focused on teamwork and communication.
- Engaged in user support interactions via telephone, chat and email platforms.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
IT Support Engineer
Axiom Technologies
01.2024 - Current
- Giving support to Axiom Tech client Omya New Zealand
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
Customer Service Representative
BP-Whitiora
05.2023 - 08.2023
- Managed POS system and cash handling with precision and accuracy
- Provided excellent customer service by taking orders and addressing customer inquiries
- Maintained stock levels and ensured cleanliness and organization at the front desk
IT Support Engineer
Spice Money Ltd.
02.2021 - 02.2023
- Maintained servers and systems to keep networks fully operational during peak periods.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Provisioned new software and hardware for use, following established security policies.
- Improved network performance by troubleshooting and resolving hardware, software, and connectivity issues.
Education
Graduate Diploma - Information Technology
Wintec, Te-Pukenga
Hamilton, WKO06.2024
Master of computer application - Information Technology
Graphic Era Hill University
Dehradun08.2019
Associate of Science - Information Technology
HNBGU
Dehradun08.2017
Skills
- IT/Desktop Support
- Technical Support
- Troubleshooting Skills
- Citrix SIA, VDA
- Cisco Switches and Router
- MS-365
- System Administration
- Zendesk, Arion, Darwin, Bright Pattern, Koha
- HTML, CSS, Bootstrap, mysql, Core-php
- Wireless Networking
Accomplishments
- Awarded the Ace Award for business excellence in 2022-2023.
- Led software patching on 2000+ devices (macOS, Linux, Windows).
- Assisted Data Centre Migration, monitoring traffic, adjusting firewall/routes.
Certification
- Network Support and Security from CISCO.
- Certified Hardware and Network Engineer from Hiltron CALC.
- Fortinet Network Security Expert L1 Certified Associates.
Languages
English
Full Professional
Hindi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Support Engineer
Axiom Technologies
01.2024 - Current
Service Desk Agent
Wintec, Te-Pukenga
08.2023 - Current
Customer Service Representative
BP-Whitiora
05.2023 - 08.2023
IT Support Engineer
Spice Money Ltd.
02.2021 - 02.2023
Graduate Diploma - Information Technology
Wintec, Te-Pukenga
Master of computer application - Information Technology
Graphic Era Hill University
Associate of Science - Information Technology
HNBGU
- Network Support and Security from CISCO.
- Certified Hardware and Network Engineer from Hiltron CALC.
- Fortinet Network Security Expert L1 Certified Associates.
Projects
- Developed a website for client (drkalashomeopathy).
- Developed a website for Transport sharing concept. Using - Bootstrap, HTML5.CSS3, php.
References
Available on request
Projects
- Developed a website for client (drkalashomeopathy).
- Developed a website for Transport sharing concept. Using - Bootstrap, HTML5.CSS3, php.
References
Available on request
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