Shivam Sharma
Swanson,New Zealand
Summary
Dynamic and results-oriented professional with a proven track record at Challenge Swanson, excelling in roles from Cashier to Store Manager. Demonstrated flexibility and strong time-management skills, achieving high customer satisfaction and maintaining a clean, safe environment. Skilled in inventory control and fostering positive team dynamics, consistently delivering exceptional service quality.
Overview
8
8
years of professional experience
Work History
Uber Partner
Self Employed Services
Auckland, AUK
02.2023 - Current
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality
- Maintained a high driver rating through excellent communication and navigational skills.
Store Manager
Challenge Swanson
Swanson, AUK
08.2019 - 02.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Managed inventory control, cash control, and store opening and closing procedures
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Assisted with hiring, training and mentoring new staff members.
Assistant Manager
Challenge Swanson
Swanson, AUK
07.2017 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations
- Maintained a clean, safe, and organized store environment to enhance the customer experience
- Developed strong working relationships with staff, fostering a positive work environment
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Challenge Swanson
Swanson, AUK
05.2016 - 07.2017
- Greeted customers entering store and responded promptly to customer needs
- Welcomed customers and helped determine their needs
- Worked flexible schedule and extra shifts to meet business needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Diploma In Business Management -
International College of New Zealand
Mount Eden, AUK08.2016
Skills
- Flexibility
- Punctuality
- Cleanliness
- Situational Awareness
Timeline
Uber Partner
Self Employed Services
02.2023 - Current
Store Manager
Challenge Swanson
08.2019 - 02.2023
Assistant Manager
Challenge Swanson
07.2017 - 07.2019
Cashier
Challenge Swanson
05.2016 - 07.2017
Diploma In Business Management -
International College of New Zealand