Shivang Desai

Sales & Account Management

• Managed daily sales operations and supported 300+ reseller accounts across NZ and the Pacific islands.
• Assisted Four Account Managers in servicing local and offshore clients.
• Oversaw $ 20 M+ in account value, ensuring tailored solutions and service excellence.
• Contributed to monthly and company-wide sales targets.

Customer Service & Support

• Resolved complex reseller queries and escalations with customised solutions.
• Recommended products and provided order support to meet client needs.
• Supported team accounts during absences, reducing response times and maintaining service quality.

Vendor & Supplier Coordination

• Coordinated with vendors on stock, orders, and special pricing.
• Escalated large-scale opportunities and supported vendor-reseller alignment.

Logistics & Operations

• Tracked orders and managed escalations with warehouse and freight partners.
• Handled bulk deliveries, pickups, and prepared SLI documents for customs clearance.

Project & Solution Management

• Led reseller tech projects, including meeting room solutions.
• Collaborated across departments to deliver accurate, end-to-end solutions.

Brand Awareness & Training

• Trained resellers on product offerings and promoted new launches.
• Drove the adoption of digital platforms to enhance customer engagement.

Teamwork & Collaboration

• Supported a 12-member team, promoting cross-functional collaboration.
• Known for adaptability, initiative, and performance under pressure.

• Manage digital promotions and merchandising Hub-wide.
• Run Digital promotions store-wide as per provided data and customer preferences from the national office.
• Strategically plan to achieve monthly targets and increase revenue.
• Team training and upskill as required for the use of digital tools.
• Follow up with customer queries and resolve them with high satisfaction.
• Team huddle and follow up with a daily planner.
• Follow up with suppliers regarding orders and stock availability.
• Direct report to the Branch manager and National office digital Management team regarding digital change and adaptation process results and monthly targets.
• Create purchase and sales orders, invoices, and credit notes and manage online sales for Hub.
• Branch Health and Safety Coordinator with a certified first aider

• Managed a team of 10: cooks, servers, hosts, and back-of-the-house staff.
• Ensured accurate records and sufficient supplies by conducting weekly inventories for food, beverages, glassware, and other materials.
• Reduced restaurant's annual food and labour costs by 8 to 10% through proper budgeting, scheduling, and management of inventory.
• Continuously monitored the restaurant for food, service, and cleanliness.
• Kept restaurant compliant with food safety and hygiene regulations, passing all mandatory inspections.
• Assist management with organising weekly rosters and recruitment of fresh staff.
• Strategically plan to increase bar revenue through innovative promotions, specialty drinks, and customer-focused events.
• Determined business needs by acquiring client feedback for process improvements.