SHIVANGI NAYAK
Auckland,New Zealand
Summary
Technical Support Representative with extensive experience in resolving complex technical issues and enhancing operational efficiency. Proficient in software troubleshooting, network configuration, and IT service management. Skilled in guiding clients through solutions while ensuring high engagement levels. Strong problem-solving and critical thinking abilities lead to improved business productivity. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
Work History
Technical Customer Support
Ambe Enterprise LTD
10.2024 - 05.2025
- Delivered accurate, timely assistance to customer inquiries via phone, email, and chat.
- Resolved product and service issues by clarifying complaints and determining effective solutions.
- Maintained high customer satisfaction through professional and efficient service delivery.
- Escalated unresolved issues to relevant departments and ensured proper follow-up.
- Documented recurring customer feedback and collaborated with teams to enhance service quality.
- Educated customers on product usage, troubleshooting, and company policies.
- Managed daily administrative operations, including scheduling and documentation tasks.
- Coordinated with cross-functional teams to ensure seamless office operations and resource allocation.
Technician
ENTELAR Group Ltd
08.2023 - 09.2024
- Conducted comprehensive device functionality tests per OEM specifications to verify and identify faults.
- Performed electronic repairs, including disassembly, component replacement, soldering, and reassembly of handsets.
- Ensured adherence to resolution processes for testing and rectifying reported faults based on repair history.
- Verified warranty status and applied relevant work order billing accurately.
- Repaired printed circuit boards by replacing electronic components and recording test results in Skyline software.
- Adjusted and replaced defective circuitry using soldering iron for optimal functionality.
- Updated hardware and software platforms by implementing automation improvements to enhance efficiency.
- Created quotes for materials and quantities used during equipment repairs or replacements.
Electronic Assembler
Quick Circuit
06.2023 - 08.2023
- Assembled components per technical specifications and production guidelines.
- Skillfully operated various electronic assembly tools, including hand soldering equipment and automated machinery, to achieve accurate results.
- Contributed to a safer work environment by adhering to safety protocols and promptly addressing potential hazards.
- Maintained accurate documentation of completed assemblies, facilitating efficient tracking and order fulfillment.
- Installed completed assemblies into PCBs.
Shift Manager
Palak investments NZ LTD
07.2021 - 06.2023
- Delegate tasks to restaurant staff and supervise their performance.
- Maintain a fully-stocked inventory and order food supplies, as needed.
- Manage online orders and administration work.
- Arrange to have shifts covered and maintain all invoices for the product.
- Help staff resolve on-the-job challenges.
- Track financial costs and revenues, file management and photo copying.
- Balance the cash register at the end of the shift.
- Coordinate with suppliers as they deliver food product orders.
- Ensure client satisfaction and gracefully handle any complaints.
Production Assistant
Fresh Press Limited
01.2021 - 04.2021
- Working with a high volume, fast paced food production environment.
- Responsible for assisting with food production, packaging, weigh up, and hygiene for the Tank Kitchen.
- Maintain daily Production records sheets and Labels.
- Ensure compliance with menus, recipes, production schedules and quality standards.
- Participate in daily testing of foods.
- Following hygiene procedure in the kitchen.
Production Worker
Sistema Plastics
01.2020 - 11.2020
- Aware of and complies with company dress and hygiene standards.
- Handling the labeling, barcode, carton and any other product ID is used and correctly applied.
- Experience with product counting, maintain documents and pack accurately according to specifications.
- Check the quality of the product and coordinate accordingly with a cell leader.
- Assist other staff where possible with backlogs and overloads.
- Adjusted work to match specifications set for different products and work orders.
- Assembled final Sistema products and subassembly, following strict procedures to complete quality work.
- Packaged finished products into boxes, cartons and containers for shipping to customers.
Club crew member
Pakuranga Pizza
09.2019 - 12.2019
- Provided excellent customer service to the customer while on the phone and in-store as well.
- Worked with Cash handling.
- Experienced in making a variety of pizzas, stock handling.
- Served fresh, delicious food within the promised time frame.
- Processed accurate payments using the pos register system.
- Stayed efficient and productive by using slow periods to stock supplies, prepare ingredients, and clean work or customer areas.
Recruitment specialist
KG Tiger Staffing Company, India
11.2018 - 07.2019
- Evaluated applicants, reviewing resumes and conducting interviews with consistent set of assessment criteria.
- Determined application requirements through effective analysis of job descriptions and qualifications.
- Established applicant sources, conducting outreach via online job boards, employment agencies, community services, and colleges.
- Coordinate with technical team and explain client requirements to candidate.
- Met organizational staffing needs, working closely with management to understand and establish optimal levels.
- Providing administrative support and file management.
- Handle sensitive information in a confidential manner.
Recruitment Consultant
IMS People
05.2018 - 10.2018
- Proficient in using Career-Builder, Monster, and Indeed.
- Gained knowledge on how to effectively use ATS to manage candidates.
- Worked on positions like hardware engineer, hardware technician, HVAC technician, electronic technician, electronic engineer, ICT technician etc.
- Responsible for the full life cycle of recruitment, understanding job, sourcing candidates, closing, rate negotiation, interview scheduling, and submission.
- Maintained information system to track candidates and capture metrics.
- Formatting the Candidate's resumes according to the client.
- Met organizational staffing needs, working closely with management to understand and establish optimal levels.
Customer Support Advisor
Tech Marinara
06.2015 - 05.2018
- My job duties are to keep customers happy with the company.
- Provide on call technical support, manage technical query.
- Successfully presented products by utilizing effective sales and persuasion skills in addition to a solid knowledge of the company's products and competitor's products.
- Strategically provided appropriate resolutions that were optimal solutions for a valued customer base.
- Met daily targets from the client-side.
- Collaborated with team members to meet daily demands and handle challenging projects.
Intern
HCL InfoTech
05.2012 - 05.2012
- Assisted in the development of detailed CAD drawings, contributing to the successful completion of projects.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Repaired and maintained wide range of small and large appliances successfully.
- Inspected and tested, repaired and refurbished products for proper operation.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Followed detailed repair and maintenance procedures for consumer products.
- Tested parts and components to confirm adherence to manufacturer specifications.
- Repaired and tested electronic circuit boards, wiring and components.
Education
Graduate Diploma - project management
Manukau institute of technology
01.2020
Bachelor - Electronic and communication
GTU
01.2015
Diploma - Electronic and communication
GTU
01.2011
Skills
- Technical support and troubleshooting
- Product knowledge and education
- Documentation and management practices
- Quality assurance and control
- Recruitment assistance
- Issue escalation
- Electronic repairs
- Hardware support
Professional Attributes
- Reliable - An exceptional track record for punctuality, reliability, and an ability to make complete technical and business decisions.
- People - Work well as a team member in a multi-cultural workplace. Also work equally well alone with proven ability to mentor and lead small teams. Solid communication skills.
- Technical Expertise - Skilled at troubleshooting technical and non-technical issues.
- Decision-making - Ability to see multiple viewpoints and accurately gauge the probable outcomes of potential business decisions and then advocate for a particular direction are in great demand.
- Solutions management - Very good analytical skills, able to effectively analyze problems and come to the correct solution quickly.
Languages
English
Full Professional
Hindi
Full Professional
References
References available upon request.
Timeline
Technical Customer Support
Ambe Enterprise LTD
10.2024 - 05.2025
Technician
ENTELAR Group Ltd
08.2023 - 09.2024
Electronic Assembler
Quick Circuit
06.2023 - 08.2023
Shift Manager
Palak investments NZ LTD
07.2021 - 06.2023
Production Assistant
Fresh Press Limited
01.2021 - 04.2021
Production Worker
Sistema Plastics
01.2020 - 11.2020
Club crew member
Pakuranga Pizza
09.2019 - 12.2019
Recruitment specialist
KG Tiger Staffing Company, India
11.2018 - 07.2019
Recruitment Consultant
IMS People
05.2018 - 10.2018
Customer Support Advisor
Tech Marinara
06.2015 - 05.2018
Intern
HCL InfoTech
05.2012 - 05.2012
Graduate Diploma - project management
Manukau institute of technology
Bachelor - Electronic and communication
GTU
Diploma - Electronic and communication
GTU
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