Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shivani Narula

Auckland,Auckland

Summary

Strategic Community Support Specialist with strong background in crisis intervention and management. Skillfully builds support networks comprised of diverse healthcare providers and businesses, supporting community needs. Works with leaders and law enforcement to address health and safety issues.

Overview

5
5
years of professional experience

Work History

Community Support Worker

HealthVision
03.2021 - Current
  • Provided emotional support to affected residents and assisted in developing long-term recovery plans and goals.
  • Planned and hosted on- and off-campus community service activities.
  • Enlisted support of volunteers and collaborated with businesses and community groups.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Helped clients to provide education and understanding of available social services
  • Established networks to increase community awareness to clients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness
  • Kept clients engaged in social networks and communities for personal health and growth
  • Promoted community integration by providing extensive physical, emotional and social support
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Supported healthcare teams with basic physical assessments and diagnostic procedures.
  • Administered prescribed medications and monitored patient reactions to address contraindications.
  • Communicated effectively with patients and families to provide information about care and treatment.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Team Member

KFC Restaurant
09.2019 - 08.2021
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Resolved issues quickly to maintain productivity goals.
  • Operated production machinery safely to reduce workplace accidents.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Took on additional job duties during unexpected backlog, resulting in meeting project target date.

Guest Service Associate

Ascotia Off Queen
12.2017 - 03.2020
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
  • Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction
  • Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
  • Used [Software] to check daily record sheets, guest accounts and available vouchers
  • Oversaw fast-paced front desk operations and guests' needs at busy facility
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction
  • Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations
  • Processed guest check-ins and check-outs following procedures for fast turnover
  • Resolved guest complaints and discrepancies in prompt and courteous manner
  • Answered hotel phones with professionalism and directed calls appropriately
  • Welcomed guests on arrival, displaying professional and friendly approach

Education

Bachelor of Science - Diploma in Medical Lab Technology

Punjab Technical University
Guru Gobind College Of Pharmcy, India
04.2017

Skills

  • Individual Support
  • Sanitizing Surfaces
  • Cleaning Products
  • Agency Liaison
  • Mental Illness Treatment
  • Medication Administration

Timeline

Community Support Worker

HealthVision
03.2021 - Current

Team Member

KFC Restaurant
09.2019 - 08.2021

Guest Service Associate

Ascotia Off Queen
12.2017 - 03.2020

Bachelor of Science - Diploma in Medical Lab Technology

Punjab Technical University

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Shivani Narula